Problem resolution is a priority for us. We have established complaint resolution procedures that aim to deal with complaints quickly and fairly. If you have a complaint about any of our financial services, please contact us directly by telephone on 13 13 31, Monday to Friday, between 8am and 7pm (Sydney time).

Complaint Resolution

Contact Details
Mail: GPO Box 5265
Sydney NSW 2001
Telephone: 13 13 31
Email: securities@westpac.com.au
Facsimile: 1300 655 858

If you remain dissatisfied with the outcome, you can refer your complaint to the Financial Ombudsman Service (‘FOS’).

FOS is an externally managed complaints resolution scheme, of which we are a member. You can contact FOS at:

Financial Ombudsman Service (FOS)
  Contact Details
Mail: GPO Box 3
Melbourne VIC 3001
Telephone: 1300 780 808
Email:

info@fos.org.au

Facsimile: (03) 9613 6399
Internet: www.fos.org.au

The Australian Securities and Investments Commission (‘ASIC’) has a free call Infoline on 1300 300 630. You can call this number to make a complaint and to obtain further information about your rights. The Australian Securities Exchange (‘ASX’) also has dispute resolution procedures in place. If, after exhausting your options with us, you are not satisfied with our response, you may wish to register your complaint with the ASX. If you wish to make a complaint, you should complete an ASX Complaint Detail Form which is available from the ASX website at www.asx.com.au and return it to Customer Service, ASX Limited, PO Box H224, Australia Square NSW 1215.