Research

How can I access the Westpac Online Investing Research Platform?

The Research platform can be accessed by navigating to Quotes & Research > Research or by clicking here

How do I navigate the Westpac Online Investing Research Platform?

The Research Platform is split into key sections to help you access the information you are after quicker and easier.

Toolbox Toolbox– for a range of research tools such as Stock Screener, Company Comparison and Corporate Calendar.

Market section - for a snapshot of intra-day market updates.

Sector analysis – to view sector performance.

Company information – to drill down further into company performance including financials, news and charting.

What charting tools do I have access to through the Research Platform?

Take advantage of our improved chart overlays, additional technical and fundamental data points and Smart Text which will help interpret what the data is trying to convey via our Research Platform.

The Research Platform section can be accessed by navigating to Quotes & Research > Research.

On the Research page, click on the Toolbox and select Interactive Charting.

Toolbox_interactive_charting

Alternatively, to research a stock of interest:

  1. Click on the Security code search bar and enter the code of the security you would like to chart to obtain a summary of the security.
  2. From the tabs along the top select Charting
    Tab

Where can I view individual stocks recommendations on the website?

There are a range of stock recommendations available within the Research page on our website. To access the research page navigate to Quotes & Research > Research or by clicking here.

Click on the security code search bar and complete a search.

On the Summary view tab you will see a Recommendations module that shows you the current recommendations from different providers.

For recommendations from Morningstar across a range of companies:

  1. Click on Quotes and Research > Trading Ideas in the top navigation.
  2. Left hand side of the page you will see ‘Recommendation Changes’ and right-hand side will display 'Current Recommendations'.
  3. To view all recommendations, click on the View all Recommendations link, directly below the above mentioned modules.

How can I view company announcements?

We know that staying on top of company announcements may be important to you. By navigating to Quotes & Research > Research, you can view company announcements in a couple ways:

To access announcements for all stocks

  1. Click on the Global Research Tool and select Company Announcements
  2. From here you can customise your announcement results by searching for a particular company, choosing which announcements to view or by date.

Toolbox_comp_announcements

To research a stock of interest

  1. Click on the security search bar and complete a search
  2. From the tabs along the top select News, Research & Recommendations to review recent news headlines and company announcements.
    Tab_news

What is the quickest way for me to search for a stock?

The quickest and easiest way to search for a stock is to use our ‘Quick Quote’ or ‘Search’ tool located in the top right hand corner of every page of the site.

Stock_search

What is a Stock Screener?

A stock screener is a tool which allows investors to filter stocks based on different metrics. Some examples of metrics which you can filter stocks by is Market Cap, Dividend Yield (%), EPS Growth and Price-Earnings Ratio (P/E).

The stock screener tool can be accessed on the research section of the website by navigating to Quotes & Research > Research.

On the main Research page, simply click on the Toolbox, select Stock Screener and choose your criteria.

Toolbox_stock_screener

Can I use Interactive Charting to compare against International Indices, Commodities or Currencies?

Yes. Interactive Charting can be used on our new Research Platform which can be accessed by navigating to Quotes & Research > Research.

Toolbox_interactive_charting

Simply click on the Toolbox, select Interactive Charting and click on Select Other Comparisons.

This option will give you the ability to compare your stock of interest against International Indices, Commodities or Currencies.

Toolbox_interactive_charting_detail

What is a Performance Heat Map?

A Performance Heat Map is a visual representation of the performance of underlying instruments in a macro level view. It helps easily identify positive and negative performance by the use of colours, green being outperforming and red being underperforming.

Heat Map views are available at:

A Market Level – Breaking down performance by sector.

A Sector Level – Breaking down performance by the stocks which contribute to the sector.

Performance_heat_map

Heat Map can be viewed on the Research Platform which can be accessed via the Quotes & Research page.

Am I able to complete a company comparison on the website?

Yes. You can compare a company of interest alongside others in the industry within the Research page of the website. To access the Research page navigate to Quotes & Research > Research.

Once on the page, click on the Toolbox icon and select Company Comparison.

Toolbox_comp_comparison

Where can I view company forecasts and financials on the website?

For a company of interest you can see company forecasts and financial information within the Research page of the website. To access the Research page navigate to Quotes & Research > Research.

To find company forecasts and financials:

  1. Click on the security search bar and complete a search
  2. From the tabs along the top select Financials or Forecasts & Trends
    Tab_financials

Where can I view industry sector analysis on the website?

Performance of different sectors can be located in the Research section of the website. To access the research section navigate to Quotes & Research > Research > Sectors.

Tab_Sector_analysis_detail

Where on the website can I find upcoming IPOs?

A list of upcoming IPOs can be viewed within the Trading Ideas page of the website. To access the page navigate to Quotes & Research > Trading Ideas. On the Trading Ideas page scroll down to Upcoming IPOs on the right hand side of the screen.

Where do I find information regarding my dividends?

Whilst Westpac Online Investing does provide general information regarding dividends as a part of the research it offers Westpac Online Investing does not administer dividend payments. Dividend payments for companies listed on the Australian Securities Exchange are administered by their respective Share Registries.

You can confirm Share Registry details under the Details tab under company information on the ASX website.

Please note that the Share Registry may require you to provide your Holder Identification Number (HIN) which is specific to you and identifies your share trading account. Your HIN is viewable online under My Account > My Portfolio > Holdings & Accounts or by selecting 'Account Snapshot' from the drop down menu under the 'Log out' button.

Account Snapshot

Where can I see a list of upcoming dividends on the website?

A list of upcoming dividends can be viewed within the Trading Ideas page of the website. To access the page navigate to Quotes & Research > Trading Ideas.

On the Trading Ideas page:
  1. Scroll down to Upcoming Dividends
  2. Click on View more Upcoming Dividends at the bottom of the list for a more detailed view

Upcoming_Dividends

Where can I see a list of upcoming dividends on the website?

To view a list of stocks which have declared a dividend which is yet to be paid, you will need to select the 'stocks waiting to be paid' option in the drop down at the top of the page.

Unpaid_Upcoming_Dividends

 

Is the Research Platform compatible with mobile devices?

The Research Platform is currently only compatible via desktop PC or laptop.

While you can still access the page using mobile devices such as smartphone and tablet, the experience is not currently optimised for a mobile or tablet experience, so it may not behave identically to the desktop experience.

The pages appear to be taking a long time to load. Is this normal?

Upon first time using our Research Platform it may take some time to load the initial pages and for your computer to cache the data. After initial use of the Research Platform, the speed of pages should improve and provide a quicker experience.

If you continue to experience slowness with the pages, please call us on 13 13 31 or +61 2 8397 1851 if calling from overseas (Monday to Friday, 8am to 7pm, (Sydney time).

I’m using Google Chrome and certain links to more information do not work for me?

The Research platform is compatible with the latest update of Google Chrome, so you will need to ensure you have downloaded that version. To check, go to the settings in Google Chrome and click on “About Google Chrome”. This will display the version you are using and also allow you to download the latest version if you are not yet using it.

I have just subscribed to Advanced or Professional research, yet the page hasn’t changed since I was a basic member?

To be able to see your enhanced research you need to refresh your cookies. To do this, please follow the steps below:

  1. Log out of the Westpac Online Investing website
  2. Log back in to the Westpac Online Investing website.

You should now have access to all of your enhanced research available as an Advanced or Professional research subscriber.

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Trading

What can I trade?

  • All listed securities
  • All listed warrants
  • Exchange Trade Funds (ETFs)
  • Exchange Traded Commodities (ETCs)
  • Exchange Traded Options (where an options account has been established)
  • Listed company-issued options
  • Listed unit trusts
  • Listed convertible notes
  • Renounceable rights
  • Listed fixed interest securities

How do I trade with Westpac Online Investing?

Once your account is set up, there are a couple ways you are able to place a trade:

Online
To place a trade online, simply navigate to Trading > Share Orders > Place Order, or to view a step by step guide, click here.

Westpac Online Investing mobile app
Using your smartphone or tablet, you can place a trade on the go via the Westpac Online Investing mobile app.

Phone
If you don't have access to the internet or a smartphone, you can call Westpac Online Investing using the details below and we can place a trade on your behalf.

Please note that brokerage rates will vary depending if trades are placed online or over the phone. For a list of brokerage rates, click here.

Other useful information

Selling shares
If you are selling shares you hold, you need to be aware whether they are CHESS sponsored with Westpac Online Investing or held with the share registry. If your shares are sponsored with Westpac Online Investing you can view them in My Account > Holdings and Accounts under the CHESS heading.

If they do not appear on your portfolio, they may be issuer sponsored and therefore require a shareholder reference number (SRN) to proceed with the sell order. If you are unsure of what this number is, please refer to the holding statement or a recent dividend statement.

If your shares are held with another broker, you can transfer your shares over to Westpac Online Investing by completing a broker-to-broker request.

How do I trade over the phone?

Step 1: To place your order, call us on 13 13 31, Monday to Friday between 8am and 7pm (Sydney time).
Step 2: You’ll be asked for your Westpac Online Investing account number or username along with your call centre password so your personal details can be verified.
Step 3: Once the details of your order have been confirmed, we’ll endeavour to place it in the market.
Step 4: Confirmations will be sent to you (as per your preferred method set up on your account) on the day your order trades. This will include information such as the settlement date and your method of payment.

Will my orders go straight through to the market?

Our order handling system uses a series of automated filters. Orders that pass all of these filters are sent straight to the market with no human intervention. As a client, you have access to Straight Through Processing (STP) when you place orders for listed financial products online or call us. Orders that do not pass all of the filters are reviewed by us and subsequently placed on the market or rejected.

What types of orders can I place?

At Limit Orders

'At Limit' orders place a limit on either the highest price you will pay or the lowest price you will accept. You can also place an 'At Limit' order when the market is closed and it will be queued ready for processing when the market opens.

At Market Orders

'At Market' orders place an order to buy (or sell) shares at the best offer (bid) price. If there is insufficient volume at the prevailing price, the balance will remain in the market for the specified order duration.

It's not guaranteed that the quoted price will be achieved, as the price when submitted may be different from the current market.

'At Market' orders can only be placed with your Westpac Online Investing account during market hours. This excludes instances where the market or securities are in the ‘pre-open’ phase.

Good for Day

A 'Good for Day' order is valid only for the trading day on which it is placed and expires at the end of the day placed.

How long will my order stay open for?

An ‘At Limit’ or ‘At Market’ order can remain open for up to 21 days or until it’s filled or cancelled. You’ll need to specify a date when placing your order. An order may be partially filled over a number of days within this period. If this occurs, a separate confirmation will be issued for each part of the order filled. If the order is unfilled after this period, it’ll be cancelled automatically at market close on expiry date.

Are there any conditions regarding amending and cancelling orders?

You can instruct us to cancel or amend the unfilled portion of orders. Unfilled ‘Good for Day’ orders can be amended or cancelled until Market Close on that day. Orders with specified order duration may be amended or cancelled at any time before the end of trading on their expiry date.

We will try to process your instructions as soon as possible. However, your initial orders may be executed before your subsequent instructions to cancel or amend an order can be implemented. This is particularly relevant for ‘At Market’ orders.

If an amendment request is rejected by us, the original order will remain in the market under the initial instruction.

We may cancel or reject orders. Customers are responsible for monitoring the status of their order via the navigating to the ‘review orders’ section on the website which is found by going to Trading > Share Orders > Manage Orders.

In some instances, your order may be referred for manual review. While these orders are being reviewed by an operator, you’ll be unable to amend or cancel the order.

Can I trade Renounceable Rights?

Yes, you are able to trade renounceable rights through our online platform with the relevant online brokerage rates applying. To place a trade for renounceable rights you will need to navigate to Trading > Share Orders > Place Order, or to view a step by step guide, click here. Please note that the online functionality is not currently available for accounts trading through a margin loan, so if you wish to trade rights through a margin loan you will need to place these orders via the phone.

If you purchase rights, the contract note we send you will request payment of the cost of the rights purchased together with the application money. If you don’t intend to exercise your rights you must advise us before the settlement day. If you elect to not exercise your rights and have paid us the application money, you must advise us at least five business days prior to expiry and we’ll reimburse your linked account with the amount paid. If you fail to advise us, we will proceed to exercise your rights and you will be issued with the relevant securities. We can only exercise your rights where you have provided us with sufficient funds.

Minimum purchases

All purchase orders must result in a purchase value of at least $500, excluding brokerage and GST unless you have a registered holding in the security with us. There is no minimum limit for sales

What are your trading limits?

Clients will have different trading limits depending on their settlement method for the trading account. With a Standard Direct Debit/Credit or BPay® Settlement Method, your per trade limit is based on a default limit of $10,000. We then add the weighted value of your registered collateral before removing the value of any open BUY orders or unsettled contracts.

Alternatively, where you have elected to settle your trades via a Cash Investment Account your per trade limit will be based on the balance in your Cash Investment Account. We then add the weighted value of your registered collateral before removing the value of any open BUY orders or unsettled contracts.

If you wish to increase your trading limit and do not have a Cash Investment Account, you can apply for a new Cash Investment Account (Products and Services > Cash and Lending). Alternatively, you may BPay® funds to your trading account. Your BPay® details can be found under My Account > Holdings & Accounts > Account details. You can also choose to transfer additional holdings into your Westpac Online Investing trading account where once the shares are CHESS sponsored by us, they will be included as part of your registered collateral.

Please note that we reserve the right to review, and reduce or remove your trading limits.

What are the ASX trading times?

The Australian Securities Exchange (ASX) has set the following opening times, but reserves the right to vary these times: Shares starting with Opening time (Sydney time)

A–B 10:00:00am
C–F 10:02:15am
G–M 10:04:30am
N–R 10:06:45am
S–Z 10:09:00am

The market generally closes at 4.00pm (Sydney time). In some circumstances trading may continue after this time.

Market trading hours for both exchange traded options and index options are from 10am to 4.20pm (Sydney time)

Can I place an order when the market is closed?

Yes. 'At Limit' orders with order duration greater than 'Good for Day' can be placed through our website at any time or by phone between 8am and 7pm Sydney time, weekdays. 'At Market' orders can only be placed during market hours.

Can I track my open orders?

Yes. From 'Trading' in the top menu, select 'Shares Orders' then 'Manage Orders'. You can view Outstanding, Cancelled and Executed orders.

Is my portfolio automatically updated?

Yes. After your order is executed, you’ll find your holdings are updated in ‘My Portfolio’ from the ‘My Account’ section of the top menu. The transaction can also be located via ‘Search’ in the ‘Confirmations’ page found in the ‘My Account’ section where you can view a summary of your ‘Contract Note’ details online.

What happens if I type in or select something incorrectly?

You are able to verify all of your on-screen selections. Any time you place, amend or cancel an order you are asked to review and confirm your action. If you send an order with similar details, a 'Duplicate Order' page will appear to confirm you're placing a new order.

How will I know my order has been received?

You'll know your order has been received when the online confirmation page, 'Order Details' appears. If your system crashes or your connection is cut in the middle of a trade, the 'Order Details' confirmation page will not appear, indicating that your trade has not been received. You can go back and click 'Manage Orders' to see whether your order has been placed or not. If your order doesn't appear then it hasn't been received and you should either replace the order online or alternatively contact us on 13 13 31 to confirm the order has not been placed, once done you are then able to replace your trade online.

How do I buy shares in someone else's name?

This is unfortunately not possible. Shares purchased via a Westpac trading account will be registered in the same name as the account name. After the shares are purchased they can be transferred to another person’s account by completing an Off Market Transfer Form. This enables the person who bought the shares to essentially ‘sell’ their shares to another person or entity ‘off market’. This incurs a fee.

How do I trade using a margin lending account and what is the brokerage associated with margin lending trades?

You may trade using your margin lending account by opening a Westpac Online Investing Account and completing the appropriate margin lending sections on the application form. We will then send contract notes to your margin lender, which they should (subject to sufficient funds being available) then use to settle your account. If you link a Westpac Online Investment Loan or a BT Margin Loan to a Westpac Online Investing Account and trade online with us you will qualify for the internet brokerage rates on your margin lending trades. Please note that there is a 48 to 72 hour time period to link your Westpac Online Investing Account to a Margin Lending Account. During this time you may not be able to trade. If you have an external margin lending account, all order instructions must be placed via the telephone on 13 13 31, and non-integrated margin lending brokerage rates will apply.

What is a Bid-Offer Spread?

New and amended orders will be checked to ensure they comply with the market requirements with regard to the Bid-Offer Spread. If an order is placed that does not meet the requirements it will be referred to a Designated Trading Representative (DTR) to check. If that DTR considers that the new order or amendment will cause the market in that particular security to be adversely affected they will reject the order. Examples where an order may be referred are;

  1. Where the price placed for a Buy order is greater than the current market bid; or
  2. Where the price placed for a Sell order is less than the current market offer with reference to the following measures:
    • A fixed percentage;
    • A fixed dollar amount; and
    • A maximum number of price steps for securities within different price ranges.

What is Too Far From Market?

New and amended orders will be checked to ensure they comply with the market requirements with regards to Too Far From Market calculations. If an order is placed that does not meet the requirements it will be referred to a trader to check. If that trader considers that the new order or amendment will cause the market in that particular security to be adversely affected they will reject the order. Examples where an order may be referred are;

  1. Where no orders exist in the market;
  2. If there are no buy orders in the market;
  3. If there are no sell orders in the market;
  4. If the market is already overlapping;
  5. If there is a large bid-offer spread;
  6. If there is significant difference between the last price and the current bid or offer;
  7. If there is no last price available; or
  8. If the order will result in the market overlapping.

With reference to the following measure:

A maximum number of price steps for securities within different price ranges.

Why has my order been purged?

Sometimes the market operator deletes orders from the market. This is called a purge. A couple of examples of when this will occur are:

  • Where the basis of quotation of a share changes (e.g. a cum-dividend share goes ex-dividend).
  • Where the market has moved and orders are too far from the current bid or offer

How can I change my contract note delivery method?

From 'My Portfolio' under 'Holdings & Accounts' in the top-hand menu select the 'Account Details' tab. You may set your account to receive contract notes by email or post. Please note that only the primary account holder may select post. You cannot receive contract notes by both email and post. If you have multiple accounts, you will need to change this for each account you wish to change the contract note delivery method.

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EOFY Statements

How do I access my End of Financial Year Statements?

Once the End of Financial Year statements are made available, you can download these by logging into your Westpac Online Investing account and navigating to My Account > My Portfolio > Statements.

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Online Investing App

What is the Westpac Online Investing App?

Westpac Online Investing's tailor made share trading platform for your smartphone and iPad™.

What smartphones do you support?

The Westpac Online Investing mobile app has been optimised for the following Apple™ and Android™ mobile phone operating systems and devices:

  • iOS9 and above, for iPhone 5s and above
  • Samsung S6, Android 5.1.1
  • Samsung S7, Android 6.0.1

What tablets do you support?

  • iPad Pro
  • iPad Mini (1-3 Generation)
  • iPad Air (5-6 Gen)
  • iPad (2-4 Gen)

How do I access the Westpac Online Investing App?

Search for Westpac Online Investing in the App Store or Google Play™ store and install.

Alternatively, upgrade the Westpac Mobile Banking App via the Apple App Store or Google Play store (Android). Then click on the 'Online Investing' button to download the Westpac Online Investing App.

What Username and Password do I use?

Use your existing Westpac Online Investing Username and Password to log in.

I have an iPhone™ / Android device and cannot access Online Investing through the Westpac Mobile Banking app?

Ensure you have the latest Westpac Mobile Banking App. - your device needs to be running the Apple™ iOS 9.0+ or Android™ 5.1.1+ operating system.

To update to the latest Westpac Mobile Banking App visit the Apple App Store or Google Play. To update your device's operating system, please consult your device manual or supplier.

What if I need help?

Please email us or alternatively contact our help desk on 13 13 31 between 8am and 7pm (Sydney time), Monday-Friday.

What if I use a Blackberry, Windows Mobile or other unsupported device?

You can still use the full site at onlineinvesting.westpac.com.au

What features does the Westpac Online Investing App have?

The Westpac Online Investing App boasts many features, some of our favourites are:

  • Trade shares, warrants, ETFs
  • View your Equities and integrated Margin Lending holdings
  • View and edit your Watchlists
  • Live quotes, charts, news and research
  • Live market indices and major currency exchange rates
  • Finance News Network video updates throughout the day
  • Live balances for integrated cash accounts
  • Fast and intuitive site navigation
  • Smartphone and iPad optimised

Can I view my cash balance from the Westpac Online Investing App?

Yes, you will be able to view the cash balances of Westpac integrated cash accounts.

Can I use my integrated margin loan to settle trades from the Westpac Online Investing App?

Yes, simply select your integrated margin lending account within the orders page.

Can I trade options on the Westpac Online Investing App?

No, you cannot currently trade options through the Westpac Online Investing App. However, you can get option quotes via the quotes section.

Do I need to pay to download or use the Westpac Online Investing App?

The App is free to download, however you do need to be a Westpac Online Investing customer to use it. Please note standard brokerage rates, fees and charges still apply.

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Westpac Cash Investment Account

How does a Westpac Cash Investment Account work?

The Westpac Cash Investment Account must be linked to your Westpac Online Investing account. To start trading, simply transfer sufficient funds into your Westpac Online Investment Account and start trading. When your trades settle, the amount will be transferred out or into your Westpac Cash Investment Account automatically depending on whether it’s a buy or sell transaction.

How do I open a Westpac Cash Investment account?

As part of your Westpac Online Investing application you can apply for Westpac Cash Investment Account by selecting your settlement option at the beginning of your application as ‘Westpac Cash Investment Account’ and follow the prompts. If you are an existing Westpac Online Investing customer, you can apply for the Westpac Cash Investment Account by:

  1. Navigating to Products & Services > Cash & Lending > Cash Investment Account, or by clicking here.
  2. Selecting ‘Get Started’ to convert your existing settlement method to a Westpac Cash Investment Account
  3. Completing the application form.

What is the bonus interest rate on a Westpac Cash Investment Account and how does it work?

In addition to the tiered interest rate (for further details, go to Products & Services > Cash Investment Account > Rates and Fees) paid on your Westpac Cash Investment Account, a bonus variable Interest rate (currently 0.50% pa) is paid subject to eligibility.

In order to be eligible to receive Bonus Interest, you must settle 3 or more ASX Trades via your linked Westpac Online Investing Account within one calendar month. The Bonus Interest will apply in addition to the interest that would otherwise apply to your account. Please note settlement for ASX Trades may take up to 2 business days after trade execution.

Bonus Interest will be paid on balances in your account on and after the last business day of the previous month, up to and included the second last business day of the current month. Bonus Interest will be paid on balances of $5 million or less.

"ASX Trades" means trades in Australian shares, options, warrants, Exchange Traded Funds (ETF) and Exchange Traded Commodities (ETC). International Equity trades are excluded.

Can I view my Westpac Cash Investment Account through Westpac Online Banking?

Yes. If you are unable to view this bank account on your online banking, ensure you contact our banking team on 132 032.

Is there any monthly account keeping fee on a Westpac Cash Investment account?

No.

Is the interest rate tiered on a Westpac Cash Investment account?

Yes - A variable interest rate applies to the entire balance of your account. This interest rate is tiered, meaning that the particular variable rate that applies to your account will depend on the amount of your account balance.

Is there a minimum balance to earn interest on a Westpac Cash Investment account?

No.

If you have any further questions, please Contact us.

 

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Westpac Dividend Direction Service

What is the Dividend Direction Service?

Our Dividend Direction Service* allows you to have dividends on securities you hold credited directly to your linked Westpac Cash Investment Account instead of waiting for a cheque in the mail.

* Service is only available to Westpac Online Investing accounts that are CHESS sponsored and have a linked Westpac Cash Investment Account.

What are the benefits?

You can:

  • Enjoy the convenience of not having to bank a cheque and wait for it to clear
  • Save time, with dividends credited directly into your linked Westpac Cash Investment Account
  • Earn interest (on interest bearing accounts) as soon as dividends are paid
  • Have cash ready for your next investment opportunity
  • Keep track of your dividends

How does the Dividend Direction Service work?

When you elect to have dividend payments directed to your linked Westpac Cash Investment Account we’ll provide your Account Number and BSB to the share registries for any current holdings and automatically each time you purchase securities on your CHESS sponsored Online Investing Account.

Please note: Not all companies or share registries support electronic payment of dividends or their direction. If you hold shares in one of these companies you may still receive a dividend cheque sent to your registered address or payment to your previously nominated account.

How do I activate my account for the Dividend Direction Service if I am an existing Westpac Online Investing client with a Westpac Cash Investment Account*?

Simply:

  1. Login to the Westpac Online Investing website.
  2. Select “My Account”, then “Holdings & Accounts” from the top hand side navigation.
  3. Select the “Account Details” tab, scroll down to “Dividend Direction” and tick “Yes” to receive dividend payments electronically.
  4. Click on the “Save Dividend Direction” button.
  5. You will see a “pending update” status, indicating that our systems are being updated. The update can take up to 48 hours.

* Service is only available to Westpac Online Investing accounts that are CHESS sponsored and have a linked Westpac Cash Investment Account.

How do I activate my account for the Dividend Direction Service if I am a new Westpac Online Investing client?

You will be automatically subscribed for the dividend direction service if you have elected to open a new Westpac Cash Investment Account on your application.

Can I apply for the Dividend Direction Service via a paper application?

No. You will automatically be subscribed for this service when applying online or in the “My Portfolio” section of the website if you are an existing client with a linked Westpac Cash Investment Account.

Do I need to do anything when I purchase additional shares?

No. Once you activate your account for the Dividend Direction Service, your Westpac Cash Investment Account details will automatically be sent to the relevant share registry each time you purchase securities on your CHESS sponsored Westpac Online Investing account.

What if I have previously elected to re-invest some dividends?

Opting into the Dividend Direction Service will not affect any existing instructions you have given in relation to a dividend re-investment plan. Dividend re-investment plans take priority on share registries’ records and to cancel these instructions you need to contact the relevant share registries directly.

How do I opt out of the Dividend Direction Service?

Simply:

  1. Login to the Westpac Online Investing website.
  2. Select “My Portfolio” then “Holdings & Accounts” from the top hand side navigation, then select the “Account Details” tab, tick “no” to Receive Dividend Payments Electronically.
  3. Click on the “Save” button.
  4. You will see “pending update” status, indicating that our systems are being updated. The update can take up to 48 hours.
  5. You will need to contact the relevant share registry to arrange a new payment method if you no longer wish to direct credit your dividends from the shares that you hold on your CHESS sponsored Westpac Online Investing Account into your Westpac Cash Investment Account.

What types of Westpac Online Investing Accounts are eligible for the Dividend Direction Service?

The Dividend Direction Service is only available to CHESS Sponsored accounts that have a linked Westpac Cash Investment Account.

Can I receive cheques for some of my holdings and auto dividend credits for others?

No. If you opt into the Dividend Direction Service it will apply to all your existing and new CHESS sponsored holdings on your Westpac Online Investing Account.

Please note: Not all companies or share registries support electronic payment of dividends or their direction. If you hold shares in one of these companies you may still receive a dividend cheque sent to your registered address or payment to your previously nominated account.

What happens if I have previously instructed the registries to pay dividends electronically into my bank account?

The Dividend Direction Service will replace previously nominated bank accounts; hence dividends for all existing and new CHESS sponsored holdings will be paid to your Westpac Cash Investment Account. Dividend re-investment plans are not affected by this.

Please note: Not all companies or share registries support electronic payment of dividends or their direction. If you hold shares in one of these companies you may still receive a dividend cheque sent to your registered address or payment to your previously nominated account.

Can I get direct payments to another bank account?

If you would like to have dividend payments directed to a bank account other than your Westpac Cash Investment Account you need to:

  1. Log into your account and opt out of the Dividend Direction Service.
  2. Directly contact the share registries with which your shares are held, to provide details of the bank account into which future dividends are to be paid.

Please note: If you instruct the share registry before opting out of the Dividend Direction Service, you run the risk of the bank account details you have provided to the relevant registry being overridden by your Westpac Cash Investment Account.

When I opt into the Dividend Direction Service, are the bank details updated for my existing CHESS sponsored holdings on my Westpac Online Investing Account?

Yes, we will send the details of your Westpac Cash Investment Account for all applicable CHESS Sponsored holdings to the share registries at the time you opt-in^.

^ Not all companies or share registries support electronic payment of dividends or their direction. If you hold shares in one of these companies you may still receive a dividend cheque sent to your registered address or payment to your previously nominated account.

What if I transfer holdings from another broker?

If you transfer individual holdings and you have opted into the Dividend Direction Service, once your holdings are transferred onto your CHESS Sponsored Westpac Online Investing account we automatically send your bank account details to the share registries for these holdings.

What if I transfer holdings to another broker?

If you transfer your Holder Identification Number (HIN) to another broker, the eligible share registries will still have the details of your Westpac Cash Investment Account. You will need to contact the share registries directly to change this, or consult your other broker.

If you transfer holdings off your HIN with Westpac Online Investing, and onto another HIN you will receive paperwork from the share registries to setup new arrangements. Please consult your other broker if you have any queries on this.

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Managed Funds

How will I know which funds to choose?

Our Managed Funds Supermarket is a great starting point, but you will need to consider the Product Disclosure Statements for each fund in the context of your personal financial needs, situation and objectives before making any decision to invest. Please keep in mind that our Managed Funds Supermarket is not an exhaustive set of all the funds available which may meet the criteria you select, and the inclusion of a particular fund is not a recommendation of that fund. In addition, the criteria are descriptive – there may be different views on the meaning of these search terms. You should seek professional advice if you are not confident about your ability to distinguish between different funds.

Do I need to have a Westpac Online Investing account to use the Managed Funds Supermarket?

You need to be a Westpac Online Investing account holder before you can search for funds or create a shortlist and view fund information. The ability to download any fund Product Disclosure Statements and Application Forms through the Managed Funds Supermarket is available to Westpac Online Investing account holders only. If you do not have a Westpac Online Investing account Apply now. It’s free to open an account!

How do I apply to invest in a managed fund?

Once you have created a shortlist of funds you should download and read the Product Disclosure Statement (PDS) for each fund before you decide which fund or funds to invest in. An application form is included in the PDS and you should printout the required pages and follow the instructions for completing and submitting your application. If you require any assistance completing the application please contact the fund manager directly on the number provided in the PDS.

How long will my application take to be processed?

Application processing times depend on the fund manager. You can check the status of your application by contacting the fund manager directly.

What fees and charges apply to managed fund investments?

Various types of fees may apply and each fund is different. All fees and other costs will be described in the fund’s PDS. There are different kinds of fees and costs, and the Indirect Cost Ratio (ICR) or Management Expense Ratio (MER) can be indicators of the level of ongoing fees.

The MER represents most of the fees charged by a fund manager for operating a fund. It is expressed as a percentage per annum and was the main method for calculating fees prior to 1 July 2006.

The ICR is a measure of the ‘indirect’ management costs of investing in the fund - these fees are generally deducted from the unit price. It is an estimate of the management costs payable each year and is usually based on the previous year’s fees.

Ongoing fees cover expenses for investment management, marketing, custody, accounting and auditing costs. Ongoing fees depend in part on the type of fund, for example the fees for a fixed interest fund will generally be lower than the fees for an equity fund.

How can I track the value of my managed fund investments?

Once your allocation of units in a managed fund has been confirmed you can track the value of your investment using the Online Investing website. Select ‘Add Holding’ from My Account > My Portfolio > Holdings & Accounts then enter your Managed Fund investment details. Managed Fund unit prices are provided by Morningstar and the value of your investment will be included in your Portfolio value.

How do I redeem units in a managed fund?

Units held in a managed fund may be sold or redeemed by contacting the fund manager directly.

What contribution fee rebates apply and how are these paid?

Managed Fund applications made through our Managed Fund Supermarket may be entitled to contribution fee rebates of up to 100%. Any rebates applicable are detailed in the fund information page accessed via the hyperlinked fund name. Generally contribution fees are rebated in the form of additional units.

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Global Markets

Where can I get security prices and other market information for Global Markets?

Quotes for US equities and ETOs are available via the Global Markets website. Quotes, security information and research for US equities is available via the Westpac Online Investing website (Trading > Global Markets).

Quotes for securities listed on other international exchanges are available from various public sites including:

Neither Westpac Securities nor the Participant recommends or is responsible for the information provided on these sites.

How do I trade securities on Global Markets?

We are pleased to bring you access to this opportunity to trade through Pershing LLC.

Prior to placing a buy order on an overseas exchange you will need funds to the trade value plus costs held in the currency of the relevant exchange in your Global Markets account. Funds are required to cover all unsettled buy trades and open buy orders on the account. You will need to make a funds transfer request if your Global Markets account is short of funds. For sell orders, sufficient registered holdings must be available in your Global Markets account prior to order placement. You cannot place buy orders against proceeds of executed sell orders or against the value of stock in your account.

'At Limit' and 'At Market' orders may be placed online or over the phone. US equity and ETO orders can be placed online anytime as an 'At Limit' order or an 'At Market' order. Alternatively you may contact our Global Markets team via phone 24 hours a day on US trading days. Orders for securities on all other international exchanges can be placed over the phone only.

To login to your Global Markets account you must first login to your Australian equities account and then click on Trading > Launch Global Markets, once here you will be able to click 'US Market' trading on the right hand side.

To contact the Global Markets trading desk call 1300 757 319 (open 24 hours a day on US trading days).

Can I trade Exchange Traded Funds on Global Markets?

Yes, all exchange traded funds listed on any of the global markets we offer can be traded.

How do I transfer funds to my Global Markets account?

To arrange a funds transfer please contact the Global Markets trading desk on 1300 757 319 (open 24 hours a day on US trading days).

What are the costs associated with Global Markets?

Brokerage is applied to each trade and varies depending on the market security type and method of order placement, brokerage rates are set out on our FSG and fees and charges page.

Foreign exchange commission does apply when converting funds into another currency in order to fund your Pershing account. The applicable foreign exchange fee is 0.60% of the transaction amount.

Other fees include a custody fee for inactive accounts and statement printing fees. These fees are detailed on our fees and charges page.

What is the settlement period for shares traded on Global Markets?

Generally settlement of trades executed on overseas equity markets is as in the Australian market — T+2 (trade day plus 2 business days).

The US options market settlement is T+1 (trade day plus 1 business day).

For further information or clarification around global settlements, please contact the Global Markets trading desk on 1300 757 319 (open 24 hours a day on US trading days).

Disclaimer: The information on this site has been prepared without taking account of the objectives, financial situation or needs of any particular individual. For this reason, any individual should, before acting on the information on this site, consider the appropriateness of the information, having regard to the individual’s objectives, financial situation and needs and, if necessary, seek appropriate professional advice. If applicable, investors should obtain the relevant product disclosure statement and consider it before making any decision to invest.

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Paying for trades

How do I pay for buy trades?

Settlement takes place 2 business days (T+2) after your order is partially or fully executed with Westpac Online Investing, unless the stock is trading under a Deferred Settlement basis or you have been affected by Contra, please see below for further information on Contra. For example, if your order is executed on Monday, funds will be directly debited or credited to you on Wednesday and will clear overnight, provided there are no ASX non-settlement days. Please check the ‘Site News’ articles on the Westpac Online Investing Website for updates on ASX non-settlement days.

There are three options available for settling your share trades:

  1. Automatic Direct Debit
  2. BPAY
  3. Margin Lending

What are your payment options?

We currently have three options available to clients:

Direct Debit: Your trades will be automatically paid by Direct Debit, on the settlement date. This date will be noted on your Contract Note. You can confirm the banking account linked by navigating to My Account > Holdings and Accounts > Account Details.

BPAY: If you select BPAY as your preferred method of payment, your biller code is 49122. BPAY payments must be scheduled to be received by us at least one day prior to the settlement date. Please note that some banks BPAY processing times vary and your payment may not be received by us in time for settlement. If payment is not received by the settlement date shown on your confirmation contract note, late settlement fees will apply. If you're already registered with Westpac Online Banking or Telephone Banking, you can use BPAY to settle your Online Investing Account trades.

Please check with your Financial Institution for BPAY cut off times. If paying from a Westpac account, the BPAY transaction should be completed by 2pm for receipt the following business day.

Westpac Online Investment Loan, BT Margin Loan or other Margin Loan: If you have nominated to settle your trades through a Margin or Investment lender, we will receive the funds directly from them on settlement day.

What happens when shares are sold?

When you sell shares, we'll Direct Credit your sale proceeds into the bank account you nominated on your application form or into your nominated margin lending account.

What is Contra?

The offsetting of buy and sell trades is often referred to as 'contra'. Westpac Online Investing may offset buy and sell trades over different days of the settlement period. This generally makes it easier for you to manage your funds required to settle buy and sell trades. Application of our contra policy is dependent on your chosen method of payment.

How do offsetting buys and sells over different days ('Contra') work for Direct Debit Accounts?

Buy shares, and then sell shares on any day up to the one prior to settlement on T+2;

 

Day 1. Offset Applies 2. No Offset Applies
Monday Jacob buys $12,000 worth of shares (T) Jacob buys $7,000 worth of shares (T)
Tuesday Jacob sells $7,000 worth of shares (T+1)
Wednesday Jacob pays $5,000 (T+2)*

Jacob pays $7,000 (T+2)*

Jacob sells $2,000 worth of shares (T)

Thursday
Friday Jacob receives $2,000 (T+2 from sale of shares on Wednesday)#

 

How does offsetting buys and sells over different days ('Contra') work for BPAY Accounts?

Day 1. Offset Applies 2. No Offset Applies
Monday Jacob buys $15,000 worth of shares (T)
Jacob sells $9,000 worth of shares (T)

Jacob buys $11,000 worth of shares (T)

Tuesday Jacob sells $3,000 worth of shares (T)
Wednesday

Jacob pays $6,000 (T+2)*

Jacob sells $7,000 worth of shares (T)

Jacob pays $11,000 (T+2)*
Thursday Jacob receives $3,000 (T+2 from sale of shares on Tuesday)#
Friday Jacob receives $7,000 (T+2 from sale of shares on Wednesday)#

* You need to ensure cleared funds are available in your nominated bank account by 8am on this day.
# Credited to your nominated bank account overnight.

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My Account

How do I transfer issuer sponsored shares over to CHESS with Westpac Online Investing Account?

If you are already CHESS sponsored with Westpac Online Investing, there are three methods for transferring shares held with the share registry into your Westpac Online Investing Account. If you do not have an account, you will need to establish a share trading account before you can continue by clicking here.

Please note: The shares you wish to transfer must have identical registration details to your Westpac trading account. If registration details differ by even one character, such as 'Ms' instead of 'Mrs', your transfer will be unsuccessful. You will need to ensure that these details are correct with the share registry before completing the form.

Online:

If you have an individual share trading account you can make a transfer request online by navigating to My Account > Holdings & Accounts > Transfers. Please select the 'Transfers' tab on this page and complete the online form.

Form:

For all other trading accounts you must download a ‘CHESS Sponsorship and Issuer Sponsored Transfer’ form from the website by navigating to Contact and Support > Forms & Brochures: Administrative Forms > CHESS Sponsorship and Issuer Sponsored Transfer, alternatively you may click here.

Complete the form and attach a photocopy of your most recent Issuer Sponsored Holding Statement or Dividend Statement. Ensure that all shareholders sign the 'Declaration & Signature/s' section at the bottom of the form, and then send the completed and signed form to:

Scan and email: securities@westpac.com.au

Fax: 1300 130 493

Post:
Westpac Securities
Reply Paid 85157
AUSTRALIA SQUARE NSW 1214

How do I transfer CHESS Sponsored Holdings held with another broker to CHESS Sponsored Holdings?

To transfer shares held with another broker to your Westpac Online Investing Account you need to complete a ‘CHESS Sponsorship and Broker to Broker Transfer’ form. The shares you wish to transfer must have identical registration details to your Westpac Online Investing Account. If registration details differ by even one character, such as ‘Ms’ instead of ‘Mrs’, your transfer will be unsuccessful. You will need to ensure that these details are correct with the broker holding the shares before completing the form.

Download the ‘CHESS Sponsorship and Broker to Broker Transfer’ form from the website by navigating to Contact and Support > Forms & Brochures: Administrative Forms > CHESS Sponsorship Broker to Broker form or click here.

Nominate whether you would like your Holder Identification Number (HIN), that is all your shares, or some of your shares to be transferred to Westpac Online Investing then sign the ‘Declaration & Signature/s’ section at the bottom of the form.

Once completed, please return to either of the below options:

Scan and email: securities@westpac.com.au

Fax: 1300 130 493

Post:
Westpac Securities
Reply Paid 85157
AUSTRALIA SQUARE NSW 1214

How do I transfer stock from one name to another name?

You can transfer shares held by a different party or entity into your Westpac trading account by completing a ‘Standard Transfer Form for Off Market Transactions’ (if your shares have the same registration details as your Westpac Online Investing trading account you need to complete an CHESS Sponsorship and Issuer Sponsored Transfer‘ form or a ‘CHESS Sponsorship and Broker to Broker Transfer’ form. This is free of charge). You need to complete a separate ‘Standard Transfer Form for Off Market Transactions’ for each stock you wish to transfer.

  1. Download the form from the website at Contact and Support > Forms & Brochures: Administrative Forms > Standard Transfer Form for Off Market Transactions or click here.
  2. Complete the form and post to;
    Westpac Securities
    Reply Paid 85157
    AUSTRALIA SQUARE NSW 1214

Your shares will be transferred approximately 48 to 72 hours from receipt of your request.

Please note, if the seller of the shares is not a customer, the seller must provide relevant identification. There is a charge of $50 (if your stock is on CHESS) or $65 (if your stock is non-CHESS certificated) for us to process the transfer for you. Please note there may also be capital gains tax implications when changing beneficial ownership of your shares, for more information call the Australian Taxation Office on 13 28 61. You can also process the transfer yourself, for more information you can call the relevant Share Registry for the Company.

How do I find what my Holder Identification Number (HIN) and Registration details are?

Your Holder Identification Number (HIN) is specific to you and identifies your share trading account on the ASX. Your HIN is viewable online by selecting ‘Account Snapshot’ in the drop down underneath the log out button.

Account Snapshot

How do I change my banking account linked to my Westpac Online Investing Account?

In order to update the settlement details on your trading account, we require you to complete a Change of Payment Options and Direct Debit/Credit Request Form. A copy is available from the Contact & Support> Forms & Brochures in the Online Investing Menu or alternately click here.

Once completed, please return to either of the below options:

Scan and email: securities@westpac.com.au

Fax: 1300 130 493

Post:
Westpac Securities
Reply Paid 85157
AUSTRALIA SQUARE NSW 1214

How do I change my address on my Westpac Online Investing Account?

In order to update your address details we will require you to either update the details online for individual accounts, for all other accounts you will need to complete a ‘Change of Address and Contact Details’ form.

Online:

  1. Click on My Account in the main menu located at the top of the home page
  2. From the drop down menu, under the sub-menu My Profile click Personal Details.
  3. Scroll down the page until you reach the Addresses box, once there you are able to click Edit and change your address ensuring you click Save once updated.

Form:

In order to update your address details on your trading account, we require you to complete a ‘Change of Address and Contact Details’ form. A copy is available from the Contact & Support> Forms & Brochures: Administrative Forms > Change of Address and Contact Details in the Online Investing Menu or alternately click here.

Once completed, please return to either of the below options:

Scan and email: securities@westpac.com.au

Fax: 1300 130 493

Post:
Westpac Securities
Reply Paid 85157
AUSTRALIA SQUARE NSW 1214

How do I log onto my Online Investing account?

When you first login to your account you will need to enter the password you chose on your application and the username included in your welcome email or letter from us. We also recommend that you change your password regularly to enhance your account security.

If you have lost or forgotten your password, you may click the ‘forgot your password’ button located underneath your username to have a secure code sent to your registered contact number or alternatively call us on 13 13 31.

How do I get to the Online Investing homepage?

Once you have logged on you will be presented with our homepage. You can customise this page to suit your individual needs. Service Announcements are displayed in 'Site News' on the right hand side of the page so keep an eye out for these as they contain important information regarding trading through your Online Investing Account.

What's the difference between your Integrated Accounts and Standard Accounts?

Integrated accounts are securities accounts that settle through a Westpac Cash Facility (for example a Cash Investment Account), Westpac Online Investment Loan or a BT Margin Loan. These accounts are charged a preferential brokerage rate. For accounts linked to a Westpac Cash Facility, trades can be placed to the portfolio value plus the bank account cash account balance. Funds from your cash account can be reserved until settlement as part of this facility. If you chose to use Westpac’s Cash Investment Account as your settlement account you will receive a preferred rate of brokerage, for more information click here.

How long does it take to link my existing Online Investing account to an Integrated Westpac Cash Facility?

Once we receive your Direct Debit Request we will link the account to your trading account within 24-48 hours of receipt of it. Your preferred method of payment can only be changed once your account has no open orders or unsettled trades. Direct Debit Request form (PDF)

Will I still receive a trading limit if I choose an Integrated Cash Facility?

Orders are accepted up to the value of your portfolio plus the cash in your bank account.

If I place a conditional order will the funds be reserved from my cash account?

No. Funds are reserved when the order is triggered, not at the time you place the conditional order. Therefore you must ensure that there will be cash available in the account when the conditional order is triggered.

What happens if I close my linked cash account?

If you close your account a temporary trading suspension will be placed on your account. You will need to complete a new Direct Debit Request to let us know your new bank account details. If you switch to an account that does not qualify you will be trading at the standard brokerage rates.

Can I settle via BPAY® and pay the Integrated Brokerage rates?

No.

Can I authorise someone else to operate my account?

Yes. You can authorise another person to operate on your account by electing that person via an 'Authority to Trade’ form, you can get this form online by navigating to Contact and Support > Forms and Brochures: Administrative Forms > Authority to Trade or by clicking here. The Trading Authority will receive a separate Username and Password to access your account.

What are Westpac Online Investing Share Alerts?

Westpac Online Investing share alerts help keep you informed, wherever you happen to be. You can now enjoy the benefits of free and unlimited alerts. Choose to receive alerts to your own personal email address and/or by Push Notification to your smartphone via the Westpac Online Investing app.

To subscribe to Westpac Online Investing Share Alerts navigate to My Account > My Profile > Alerts & Subscriptions and simply click on the ‘subscribe’ button.

How can I start trading options?

You will need to first open an options account. All the forms you need are available on our website. To complete an application you will need to navigate to Products and Services > Derivatives > Options > Getting Started alternatively click here.

What is the cost of having a Westpac Online Investing Account?

There is no registration or ongoing subscription fee for an Online Investing account.

What is CHESS?

CHESS (Clearing House Electronic Subregister System) is the computer system used by the Australian Securities Exchange to record shareholdings and manage the settlement of share transactions. There are a number of advantages to having your shares CHESS sponsored by Westpac:

  • You can automatically keep track of your portfolio and its market value using the online Portfolio Statement
  • You can buy and sell shares within market hours because all the required information is at hand (that is, you don't have to ask the companies share registry to provide the information)
  • You can place a buy order without a deposit if you have sufficient holdings sponsored by us

Your CHESS Sponsorship will be held by Australian Investment Exchange Limited (Ausiex). As you are registered under the CHESS system instead of receiving physical share certificates, you will be provided with easy-to-read statements, similar to bank statements, with details of your CHESS shareholdings. Note if you settle to a margin loan, your CHESS sponsorship will be with the margin lender.

When will I receive my CHESS statements?

CHESS mails holdings statements monthly, where there has been activity on your CHESS account in the prior month.

How are orders involving no change in beneficial ownership treated?

We will not accept orders that do not involve a change in beneficial ownership. Generally, a person with an interest in the stock before a trade must not have an interest in the stock after the trade. An April 2008 Taxpayer Alert by the Australian Taxation Office suggests that trading to crystallise tax losses may not be successful in establishing an acceptable deduction.

Customers are advised to seek independent financial advice regarding transactions made for taxation purposes. If you place an order to sell a parcel of stock, we will not approve an opposing buy order to buy that parcel, as there is no change in beneficial ownership. Such trades will be cancelled immediately by us.

How can I update my user details?

Navigate to My Account> My Profile > Personal and Account Details, once on this page you can edit any personal details online by selecting the ‘Edit’ button underneath each field.

How secure is my Online Investing account?

For maximum security and privacy, every Online Investing Account has a unique Username – and a Password which you can change online at any time, or by contacting us on 13 13 31, Monday to Friday between 8am and 7pm (Sydney time). We recommend that you change your password regularly and never share your password with anyone.

To change your password online, click on My Account > Manage Passwords, you'll need your current password, your new password and verify this before you click 'Save'. Your 'Username' provides access to all accounts you are authorised to view.

When trading, you are protected by 128-bit encryption.

What Online safety nets are there?

There are checks in place to help you validate all of your trading instructions. Each time you place, amend or cancel an order, a confirmation box appears for your approval.

A preview appears on screen so you can confirm your order details. It is also possible that your order may be rejected at the time of placement; it is important to review and monitor your order after it is placed.

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Exchange Traded Options

Account Opening

How long does it take for a new Options account to be activated?

Your Options account will be activated once we have received and processed your completed options application forms. Please allow up to seven business days from when we receive your forms for your Options account to be activated, due to processing time required ASX Clear Pty Ltd.
We will contact you by email once your facility is fully activated for trading.

Can I open an Options account that is linked to my Equity superannuation fund account?

Yes. While you can trade Exchange Traded Options ETOs through an account opened in a superannuation fund name, you should be aware that we do not monitor superannuation fund exposure. We also do not consider any superannuation compliance obligations when trustees place options orders.

Can I use third party securities as collateral when trading ETOs through my superannuation fund account?

No, third party securities cannot be used as collateral to cover an option trade made through a superannuation fund account.

What is the difference between a Tier 1 and Tier 2 account?

The two account tiers define the types of Options trading strategies that you can use:

  • Tier 1 trading allows you to trade Long Puts or Calls and Covered Calls as single leg orders.
  • Tier 2 trading allows you to trade Long Puts or Calls and write Puts or Calls as single or Multi Leg orders. Ratio spreads may be traded over the phone only.

Do I have to complete the quiz for every Options account that I have?

Yes. As each Options account is considered a separate legal entity, it is required that the quiz be completed for each account you wish to activate for Tier 2 trading.

What if I want to change my account from Tier 2 to Tier 1?

If you do not have any short positions open you can call us on 13 13 31 and we will arrange to change your Option account tier. All users on the account - such as joint account holders or trading authorities - will only have access to Tier 1 trading strategies once your Options account has been changed.

Trading

What kinds of Options can I trade with Westpac Online Investing?

Westpac Online Investing currently allows you to trade Exchange Traded Options, which are Options over an underlying ASX stock code or Index. Westpac not currently support Low Exercise Price Options (LEPOs).

What Strategies can I trade?

The Strategies available to trade are based on your account Tier. The table below details the Strategies available to trade by Strategy Type.

 

Strategy Type
Single LegMulti Leg1Stock Combos1
Long Call Bull Call Spread Buy Write
Long Put Bull Put Spread Protective Put
Covered Call1 Bear Call Spread

Collar

Short Call1 Bear Put Spread
Short Put1 Calendar Call Spread
Long Strangle
Short Strangle
Long Straddle
Short Straddle
Custom TMC
Ratio Call Spread3
Ratio Put Spread3
Custom Ratio TMC3

 

1 Available to Tier 2 clients only.
2 Available to Tier 1 clients only.
3 Available to Tier 2 clients to trade over the phone only.

What is the difference between single and Multi Leg orders?

Single Leg orders are for a single Option and include the following strategies; Long Call, Long Put, Covered Call (Tier 1 clients only), Short Call (not available to Tier 1 clients), and Short Put (not available to Tier 1 clients). Multi Leg orders are two or more Option trades (or Option and Equity trades) combined to form a strategy and are available to Tier 2 clients. A Multi Leg order may be for two or more options or a combination of Options and Equities. Multi Leg orders, also referred to as Tailor Made Combinations (TMCs) or Spreads are executed as a whole, based on a Net Price.

What is the "Net Price" for a Multi Leg order?

As Multi Leg orders trade as a whole, the price applied is a Net Price for the combination of all legs. For example a Bull Call Spread comprising buying a Call at $1.00 and selling a Call at $0.50 will trade at a Net Price of $0.50 Debit. Any Leg prices entered on the Order pad will be used to calculate a Net Debit or Net Credit Price for the order to be placed on the market. Note: Multi Leg orders may not trade at the prices specified for each leg.

What are the market trading hours for Exchange Traded Options?

ASX Market trading hours for both Exchange Traded Options and Index Options are from 10am until 4.20pm Sydney time.

Westpac Online Investing supports the following trading hours:

Exchange Traded Options

  • Orders are accepted online from 8am Sydney time each trading day.
  • Orders entered before market open will be released to the market at 10am Sydney time.

Index Options

  • Orders are accepted online from 8am Sydney time each trading day.
  • Orders entered before market open will be released to the market at 10:20am Sydney time.

How do I work out the consideration of a trade when the contract size is not 100?

If you are trading an Equity Option and the Contract Size is 50 instead of 100, the total consideration plus/minus any brokerage and ASX Clear Pty Ltd fees is calculated as:

No. of contracts x Contract Size x Price of the Option

How do I work out the consideration of an Index Option trade?

If you are trading an Index Option, the total consideration plus/minus any brokerage and ASX Clear Pty Ltd fees is calculated as:

No. of Contracts x Index Multiplier x Price of the Option

The index multiplier is usually $10.

How do I request a quote from the market maker?

If there is no market quoted for a particular ETO series you can contact us on 13 13 31 and we will submit a request for a quote to the market maker. Please note that market makers are not obliged to provide quotes prior to 10:20am Sydney time, between 1pm and 2pm Sydney time, or after 4pm Sydney time.

Can I trade Ratio Multi Leg orders?

Ratio Multi Leg orders are currently available over the phone. If you wish to place, amend or cancel a Ratio Multi Leg order please call us on 13 13 31, and we will place your order at internet rates.

What happens if my order hasn't filled by the end of the day?

If any part of your order hasn't filled by the end of the day it will be purged.

How are margins calculated?

Margins are calculated by ASX Clear Pty Ltd on a nightly basis and include a premium and risk amount for short option positions.

Is there any additional margin apart from the ASX Clear Pty Ltd margin?

In addition to the margin required by the ASX Clear Pty Ltd to cover open short positions, we require you to provide additional margin cover. The additional margin cover is a percentage on top of the total ASX Clear Pty Ltd margin. We require the additional margin to act as a further buffer should markets move against your position(s).

We will estimate the ASX Clear Pty Ltd Margin at the time of order placement. This may differ to the amount calculated by the ASX Clear Pty Ltd overnight and additional margin may be required.

How will I know if there has been a margin call on my account?

If insufficient stock or cash is held as margin cover at the ASX Clear Pty Ltd, we will automatically lodge additional stock or cash on your behalf. You can check how much stock has been lodged at the ASX Clear Pty Ltd on the 'Holdings & Accounts' page or via the monthly Current Account Statement which is available on the website.

Please note it is your responsibility to ensure sufficient stock or cash is available to cover any margin calls.

Will long and short margin positions be offset?

During the day we will offset the premium margin of your long and short positions for Options that have traded today.

For credit spreads we will offset the premium margin of long and short positions at order placement. The remaining margin will include any residual premium margin, risk margin and additional Westpac margin.

Debit Spread orders do not require you to lodge any additional margin as the long option will completely offset the short option.

Overnight the ASX Clear Pty Ltd will determine margin offsets against your total Options portfolio. Any offsets will be taken into account for any overnight margin obligations you may have.

How are margins calculated for Close Outs and Rollovers?

During the day you will receive an estimated margin offset for a Close Out on any short position(s). The margin offset will only be applied once the close transactions have traded. When you are doing a Rollover, you will receive a margin offset at the time you place the Rollover order instead of when the order trades.

What happens if I Close Out a Long position that is covering a Short position?

If a short leg is exposed due to a Close Out you will be subject to a margin call. The Close Out order for the long position will be reviewed by a Westpac Online Investing Trading Representative before being placed on the market. You may be required to close the short position before closing the long position.

When will cash be used to cover a margin call?

If you do not have eligible stock available to lodge as collateral to cover a margin call we will automatically debit your nominated bank account for cash. Where the ASX Clear Pty Ltd margin call is greater than the total margin held by the ASX Clear Pty Ltd, including any additional margin Westpac Online Investing requires, we will automatically debit your nominated bank account for cash to meet the ASX Clear Pty Ltd margin lodgement which is 10:30am Sydney time. We will also lodge stock from your linked Equity account and any excess cash (after the following night margin calculation) will be returned to your nominated bank account.

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Exchange Trade Funds (ETFs)

Why trade ETFs and ETCs?

ETFs (Exchange Trade Funds) are an investment product representing a basket of securities which include Australian shares, international shares, income securities or a combination of asset classes. For example, ETFs are created over an index, such as the S&P/ASX 200.

ETCs (Exchange Traded Commodities) are similar, and are open-ended listed investment vehicles. ETCs closely track the performance of an underlying commodity or basket of commodities. ETCs are issued by a company that holds the underlying commodity and the value of the ETC moves with the price of the underlying commodity.

There are a number of providers of ETFs in Australia, including State Street Global Advisers (SPDR) and Barclays Global Investors (iShares) and Vanguard. SPDRs from State Street cover ETFs over the Australian Domestic market, while iShares have ETFs over International markets. Investors can use ETFs in a variety of ways as a low cost, long term investment.

ETFs are a convenient way to gain exposure and a way to diversify your portfolio by investing across broad selection of stocks, multiple countries and asset classes.

How do I need to start trading ETFs?

To start trading ETFs listed on the ASX, all you need is a Westpac Online Investing Account.

How do I place orders for ETFs?

Orders for ETFs are placed on the market in the same way as orders for shares are placed.

Where do I find a list of ETF codes?

A comprehensive list of codes and providers, as well as a range of tools and information can be located at the dedicated ETF and ETC webpage at ASX website.

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Warrants

What do I have to do to trade warrants?

You must have a Westpac Online Investing Account, read the "Understanding Trading and Investment Warrants" booklet issued by the ASX and complete and sign a Warrant Agreement Form. You may also download copies of these documents from the Forms page on our website.

How long does a warrant order stay in the system?

All warrant orders are 'Good for Day' orders, and are removed from the system by the ASX at the end of each trading day.

Why can't I view my warrant order?

The warrant market displays only five levels of depth. If your order is of lower priority (based on time of placement and price priority) than other orders in market, it will not be displayed on the screen. The order is still active, and will be displayed when it has a higher priority in queue.

What type of warrants does Westpac provide?

Westpac offers two types of instalment warrants including Westpac Self-Funding Instalments (Westpac SFIs) and Vanilla Instalment Equity Warrants (Westpac VIEWs). For more information about Westpac’s warrants please visit the product page.

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Rewards

What rebates are available for Frequent Traders?

If you trade regularly you may be eligible for full rebate on subscriptions to:

  1. Advanced Package - includes independent research from Morningstar. News services from Lexis Nexus, Ralph Wragg and Thomson Reuters. Morningstar Premium Research gives you access to buy, sell or hold recommendations on the ASX 300 and portfolio modelling tools.
  2. Trader Pro platform - an enhanced trading platform for active traders (webIRESS).
  3. Professional Package - all the features of the Advanced Package and the Trader Pro platform.

Each calendar month you either trade twice or spend $50 on brokerage, you will be eligible for a full rebate on the Advanced Package.

Each calendar month you either trade 15 times or spend $350 on brokerage, you will be eligible for a full rebate on the Professional Package or the Trader Pro subscription.

Find more information about what’s included in our News and Research packages.

What are Altitude points?

With an Altitude credit card, you can earn Altitude Points each time you trade with Westpac Online Investing. If you register to receive points, you will be awarded one (1) Altitude Point for every one (1) dollar paid on brokerage. Cards which are eligible for Qantas Rewards points will be awarded points on the basis of half (0.5) an Altitude Point for every one (1) dollar of brokerage paid.

Do I need to register to earn points?

Yes. If you wish to receive Altitude Points, you must register online.

How do I register?

Simply logon to Westpac Online Investing:

  1. Go to My Account > My Profile > Altitude Rewards.
  2. Read the Terms & Conditions and accept by clicking on "Yes"
  3. Enter the last 8 digits of your Altitude credit card
  4. Click Submit

Will the last 8 digits of my credit card be displayed once I have entered them?

Once you have clicked on "Submit" the last 8 digits will be hidden by a series of X's. If you are unsure about whether you have entered the correct last 8 digits you can re-enter them and click on "Submit". Alternatively you may call the Westpac Securities Trading Room on 13 13 31, Monday to Friday 8am - 7pm (Sydney time) and we can confirm if you are registered.

The last 8 digits are hidden as an additional security feature and designed to protect your information.

Which Altitude cards are eligible?

You are able to earn points with a valid Altitude Visa or MasterCard rewards account. American Express Companion cards are not eligible to receive Altitude Points from Westpac Online Investing.

How are points calculated?

Eligible account owners* in the program will be awarded one (1) Altitude Point for every one (1) dollar of brokerage paid during a calendar month. Cards which are eligible for Qantas Rewards points will be awarded points on the basis of half (0.5) an Altitude Point for every one (1) dollar of brokerage paid.

* Subject to change by the ASX

Will I earn points for trades placed over the phone as well as over the Internet?

Points are awarded on the total brokerage value, whether they are placed on the Internet or over the phone.

Is the GST amount paid in the brokerage included in the point allocation?

Yes. For example, if your total brokerage including GST is $24.95, you will receive 24.95 points.

Are the points rounded to a whole number?

Points are awarded to two decimal places and not rounded up or down. If the brokerage paid is $29.95, you will receive 29.95 points.

When do points appear on my Altitude account?

Points are calculated at the end of each calendar month, and will be awarded to your Altitude rewards account in the following calendar month.

Who can earn points?

Any Westpac Online Investing account owner who has registered to receive points, and has a valid Altitude Visa or MasterCard can earn points when they trade. In order to earn points the name of the Westpac Online Investing account owner and the Altitude credit card must match.

Can I earn points for other payments made to Westpac Online Investing?

Points can only be awarded for brokerage paid and not on other services customers may subscribe or pay separately for, such as Conditional Orders.

What if I have a Trading Authority?

Points can only be awarded to the Westpac Online Investing account owner. Where a person who holds a Trading Authority places an order on behalf of a Westpac Online Investing account owner, the points will only be awarded to the relevant Westpac Online Investing account owner if they have registered to receive points.

How do I determine who the owners are of my Westpac Online Investing account?

  • For individual accounts, it will be your name on your account.
  • For joint accounts, up to three owners’ names will appear in the account name.
  • For company accounts, the owner(s) are the signatories nominated on the account application form.
  • For Trust accounts, the owner(s) are the trustees nominated on the account application form.

How do I become an Altitude credit card holder?

Apply for a new Altitude credit card, upgrade your existing card or call 1300 761 077.

What happens if my credit card number changes?

Should you be issued with a new card or a replacement card, you must re-enter the last 8 digits of your new credit card number once you have received the new number. Points will not be awarded to invalid card numbers including previously held numbers.

Can I pay brokerage with my Altitude credit card?

No.

What is the bonus interest rate on a Westpac Cash Investment account and how does it work?

In addition to the interest rate paid on your Westpac Cash Investment Account, a bonus variable Interest rate (currently 0.50% pa) is paid subject to eligibility.

In order to be eligible to receive Bonus Interest, you must settle 3 or more ASX Trades via your linked Westpac Online Investing account within one calendar month. The Bonus Interest will apply in addition to the interest that would otherwise apply to your account. Please note settlement for ASX Trades may take up to 2 business days after trade execution.

Bonus Interest will be paid on balances in your account on and after the last business day of the previous month, up to and including the second last business day of the current month.

Bonus Interest will be paid on balances of $5million or less.

"ASX Trades" means trades in Australian shares, options, warrants, Exchange Traded Funds (ETF) and Exchange Traded Commodities (ETC). International Equity trades are excluded.

 

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Technical

Do I need special software?

No special software is required to access the Westpac Online Investing website – you just need a compatible browser.

How do I trade over the phone?

You can also call us on 13 13 31, Monday to Friday between 8am and 7pm (Sydney time), to submit orders, receive quotes or if you have any questions regarding your trading account.

Additional brokerage charges may be charged for phone trading, see the Fees & Charges page under Product & Services for full details on brokerage rates.

How to contact us for assistance?

For technical support when using the website and help, click 'Contact Us' to send an email or call 1300 139 494 Monday to Friday between 8am and 7pm (Sydney time).

Website technical information

The Westpac Online Investing website is designed to work with most web browsers for Windows and Mac operating systems. We recommend you always use the current browser version to ensure the Westpac Online Investing website displays correctly, and so that you have the latest security updates.

Below is a list of recommended browsers and where to download them.

 

Recommended Internet Browsers
Operating SystemRecommended Browser
Windows The latest version of
Microsoft Internet Explorer
Mozilla Firefox
Apple Safari
Google Chrome
Mac The latest version of
Mozilla Firefox
Apple Safari

Trader Pro technical FAQs

Is a special connection required for Trader Pro?

Trader Pro is an internet-based application. A broadband connection is highly recommended; a 56k modem connection is the minimum. You should contact your network administrator to confirm that access will be available.

Can I still use the Westpac Online Investing website for trading?

Certainly — you can use either service at any time. When you are logged on to Trader Pro, your website session will remain active, so you can switch easily between platforms. For example, you might access streaming market data via Trader Pro while placing trades via the website.

Can I access Trader Pro from any PC?

Yes, you can login from any PC that has an internet connection and the required operating standards and browser settings, wherever it is in the world. Please note that you can only login to Trader Pro from one machine at a time.

Can I access Trader Pro from a Mac?

No, however you are able to access Trader-Pro if you enable Windows and Mac applications to run side-by-side by using compatible virtualisation software. One example of this is ‘Bootcamp’ however there are many other options as well. For further assistance please call Westpac Securities Helpdesk on 13 13 31 or email: securities@westpac.com.au.

What are the requirements for my PC?

To run Trader Pro, you need:

  • A Pentium3 500MZH class machine with a minimum of 256MB RAM.
  • A network connection quality of a 56k modem or above — broad band is highly recommended.
  • Internet Explorer 6.0 or above, or Mozilla/Firefox.
  • Your browser needs to be Java enabled, with Sun Java 1.5.0_06 or above installed. You can download the most recent version from www.java.com
  • A colour monitor of at least 15”, with resolution great than 1024 X 768. We recommend a 17” colour monitor.
  • To run the Excel Add-in (DDE), you will need Microsoft Office Excel 2003 or later version.

Trading Alerts

Note: We are currently transitioning to a new alerts service. Please find some FAQs relevant to this transition in addition to the standard alerts below.

Transition Period Alert FAQs

Why do I have to re-enter my alerts?

As this is a new feature with extra functionality your existing alerts will not automatically update nor can we ensure they are correctly transferred. You will need to re-establish your existing alerts once you register for the new Alerts service within the Westpac Online Investing platform. While we transition the new Alerts functionality, you will be able to access both the old and the new services to ensure you never miss a trading opportunity.

What about my old alerts?

Your old alerts will still be there and active, however we recommend that you register and start using the free new alerts as soon as practical. It is important that you don’t unsubscribe from your old alerts as any unused credits will be refunded when we switch the old alerts service off later in the year. We will be in touch with more detail on when and how any outstanding alert credit will be refunded closer to the date we switch off the old alerts service.

Standard Alert FAQs

How much do I have to pay for the Alerts service?

Nothing. It’s absolutely free if you have a Westpac Online Investing account.

What are Westpac Online Investing Share Alerts?

Westpac Online Investing share alerts help keep you informed, wherever you happen to be. You can now enjoy the benefits of free and unlimited alerts. Choose to receive alerts to your own personal email address and/or by Push Notification to your smartphone via the Westpac Online Investing app.

To subscribe to Westpac Online Investing Share Alerts navigate to My Account > My Profile > Alerts & Subscriptions and simply click on the ‘subscribe’ button.

How do I receive an email notification?

Email notifications will be delivered to your preferred email address, which can be located and edited in My Account > My Profile > Personal Details.

What is a push notification?

Push notifications allow an app to notify you of new messages or events without the need to actually open the application. This technology is being utilised by the new Westpac Online Investing alerts to provide an exciting way to interact with our customers.

How do I receive a push notification?

To receive push notifications, you will need to have the latest version of the Westpac Online Investing App installed on your smartphone and have logged in using your smartphone at least once. You can also see which alerts have been triggered via notifications function on your smartphone or by navigating to Watchlists > Alerts > View Alerts > History on our website.

I have not received my alert, what do I do?

For email notifications ensure your preferred email address has been set up. You can do this easily by logging into Westpac Online Investing and going to My Account -> My Profile -> Personal Details -> Email Addresses

For Push Notifications:

  1. Ensure you have a data connection/plan with your smartphone
  2. Make sure your Operating System is compatible. The minimum Operating System we support for iOS is iOS6.0+ and for Android is V4.0.0+
  3. Ensure you have logged in at least once on the mobile app and have subscribed (either via the website or mobile app)
  4. Ensure that you have also enabled your phone to receive Push Notification from our app

For iOS:

You will receive a pop-up after logging in asking for permission to receive Push Notifications from our app. If you didn’t click ‘OK’ in the pop-up you can perform the below steps to receive notifications from our app:

  1. Go to the phone’s ‘Settings’
  2. Tap Notifications > Scroll down to ‘Mobile Invest’
  3. Set your Alert Style to Banners or Alerts
  4. Slide Allow Notifications to green
  5. Slide Badge App Icon to green
  6. Slide Show on Lock Screen to green

For Android:

  1. Push Notifications are enabled by default
  2. If they are not enabled and you wish to enable them then there are a couple of ways to enable them depending on your device. For Samsung Galaxy devices S3 and above:
    • Simply go to the phone’s Settings
    • Locate the ‘Application Manager’ of the device
    • Locate the ‘Mobile Invest’ app
    • Tick the ‘Show notifications’ check box

How do I update my App?

If you have set our app to automatically update then there should be no action required. The app will automatically update and when you log in you will see the new What’s New screens

For iOS:

  1. Go to your iPhone's home screen and tap on the App Store icon
  2. After the App Store opens, tap the Updates icon in the bottom right corner of the screen
  3. Locate the ‘Westpac Online Investing Mobile’ app and tap on the ‘UPDATE’ button
  4. Enter your password (if required) and wait for your app to update by returning to the home screen

For Android:

  1. On your Android smartphone head to the Google Play Store by tapping on the ‘Google Play’ app
  2. Hit the menu button (three square lines) which is located at the top right hand side of the screen and select 'My Apps'
  3. This page is where you can see which apps on your device have available updates
  4. Select the ‘Westpac Online Investing’ app and tap on ‘UPDATE’

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