Issuer to CHESS Sponsored holding request validation, now available online

What’s new?

We are excited to announce you can now validate your requests to transfer your Issuer Sponsored holdings to your Westpac Online Investing CHESS Sponsored Trading account online.

Online validation means an immediate response on the likely success of the transfer. Where validated* we will provide you with the number of units available to transfer to help ensure no units are unintentionally left behind. Where we are unable to validate (e.g. due to registration details not matching) you will be able to take action to resolve sooner, saving you time.


Step 1: Once logged in to your Westpac Online Investing account, navigate to My Account > My Portfolio > Holdings & Accounts > Transfers


Step 2: Complete the online Transfer Holdings form


Step 3: Validate the request. A green box will appear if the details entered have been successfully validated and the units available to transfer.


If validation is unsuccessful, a red box will appear and you will need to correct the registration details with either Westpac Online Investing or the Share Registry before proceeding.


If the details are unable to be verified at the time of the request, an orange box will appear explaining they will need to be manually checked by Westpac Online Investing.


Step 4: Review and submit the transfer. Click ‘Proceed’ to continue to the review page. Check the details and then click ‘Submit’. A green tick will appear once the request has been submitted to us. We will then attempt to process your request. If accepted, your client’s holdings should visible online in their account within 1 to 4 business days.



Why wasn’t my request able to be validated straight away?

We are currently only able to complete instant verification when the holdings are held with Computershare or Link Market Services. If your shares are held with a different registry we will need to manually verify these.

I submitted my Issuer to CHESS Transfer request online. How come I can’t see my shares in my portfolio?

After you have submitted your request, it needs to be accepted by the registry. Once accepted, you should be able to see the shares in your online portfolio within 1 to 4 business days.

How can I check where my transfer request is up to?

Once the transfer has been processed you will either receive a confirmation or rejection email to confirm whether the transfer has been processed or if your details need updating.

More information

For more information please contact Westpac Online Investing on 13 13 31, between 8am and 7pm (Sydney time), Monday to Friday.

*Validation is currently undertaken with two share registries, Link Market Services and Computershare which cover most ASX listed securities. Securities held with any other share registry will be manually validated. Validation is subject to availability at the time your transfer is submitted.

This website is directed and available to and for the benefit of Australian residents only. Share trading through this website is a service provided through Westpac Securities Limited ABN 39 087 924 221 AFSL 233723 by Australian Investment Exchange Ltd ABN 71 076 515 930 AFSL 241400 ("the Participant"), a participant of the ASX Group and Chi-X Australia.

The information on this website has been prepared without taking account of your objectives, financial situation or needs. Because of this, you should consider its appropriateness, having regard to your objectives, financial situation and needs and, if necessary, seek appropriate professional advice. If a Product Disclosure Statement is available in relation to a particular financial product, you should obtain and consider that Product Disclosure Statement before making any decisions about whether to acquire the financial product. The information contained on this website does not constitute the provision of advice or constitute or form part of any offer, solicitation or invitation to subscribe for or purchase any securities or other financial product nor shall it form part of it or form the basis of or be relied upon in connection with any contract or commitment whatsoever. Any securities or prices used in the examples on this website are for illustrative purposes only and should not be considered as a recommendation to buy, sell or hold. Past performance is not a reliable indicator of future performance. This website may contain material provided directly by third parties. This information is given in good faith and has been derived from sources believed to be accurate at its issue date. While such material is published with necessary permission, no company in the Westpac Group nor any of their related entities, employees or directors (together, “Westpac”), nor the Participant, accepts responsibility for the accuracy or completeness of, or endorses any such material. This website may also contain links to external websites. Westpac and the Participant do not accept responsibility for, or endorse the content of, such external websites. Except where contrary to law, Westpac and the Participant intend by this notice to exclude liability for material provided directly by third parties and the content of external websites.

Published: 02 December 2017