General Enquiries

Important Information – Longer Than Normal Wait Times

More customers are contacting us than usual, resulting in longer than normal wait times. Thanks for your patience and understanding.

We’re here to help – Visit our new Help Hub

We understand there’s a high degree of volatility and uncertainty at the moment, both within financial markets and our community.

To assist you with your share trading during this period, we’ve pulled together information addressing many of the questions our customers have been calling to ask us, along with a range of relevant information and articles from Westpac’s Economists.

Visit our Help Hub now

**General Enquiries and Phone Trading**
	Contact Details
Phone:	13 13 31 within Australia +61 2 8397 1851 outside Australia Monday to Friday between 8am and 7pm (Sydney time)
Fax:	1300 130 493
Email:	securities@westpac.com.au
Postal Address:	Westpac Securities Reply Paid 85157 AUSTRALIA SQUARE NSW 1214 (no postage stamp required)

**IPO Investment Centre**
	Contact Details
Fax:	1300 130 493
Email:	offers@westpac.com.au
Postal Address:	Westpac Securities – Offers Reply Paid 158 Sydney NSW 2001

**Westpac Online Investment Lending**
	Contact Details
Phone:	1300 551 744 within Australia Monday to Friday between 8am and 6.30pm (Sydney time)
Fax:	+61 2 9274 5782
Email:	investmentlending@westpac.com.au

**BT Margin Lending**
	Contact Details
Phone:	1800 816 222 within Australia +61 2 8222 7164 outside Australia Monday to Friday between 8am and 6.30pm (Sydney time)
Fax:	+61 2 9274 5782

**Global Markets**
	Contact Details
Phone:	1300 757 319 within Australia + 61 2 9115 2996 outside Australia (open 24 hours a day on US trading days)
Email:	globalmarkets@westpac.com.au

Contact and Support

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Westpac Online Banking

Important Information

Financial Services Guides

This site has been produced by Australian Investment Exchange Limited (AUSIEX) ABN 71 076 515 930 AFSL 241400 and is directed and available to and for the benefit of Australian residents only. Share trading through this website is a service provided through Westpac Securities Limited ABN 39 087 924 221 AFSL 233723 by AUSIEX, a market participant of the Australian Securities Exchange Limited (ASX) and Chi-X Australia Pty Ltd, a clearing participant of ASX Clear Pty Limited and a settlement participant of ASX Settlement Pty Limited.

The information on this website does not take into account your personal objectives, financial situation or needs. Because of this, you should consider its appropriateness, having regard to these factors before acting on it.