FAQs

Questions? We have answers.

You can filter FAQs by selecting from the categories below and/or enter a keyword in the search field.

FAQs Illustration

Getting Started

Trading order buy sell execute execution trades

Once your account is set up, there are a number of ways you are able to place a trade:

Online

To place a trade online, go to Trading > Share Orders > Place Order, or view our step by step guide.

Westpac Share Trading mobile app

Using your smartphone or tablet, you can place a trade on the go via the Westpac Share Trading mobile app.

You can download the app from the App Store™ and Google Play™ Store.

Phone

If you don't have access to the internet or a smartphone, you can call Westpac Share Trading on 13 13 31 Monday to Friday, 8am to 7pm (Sydney time) and we can place a trade on your behalf.

Please note that brokerage rates may vary depending on your method of trade.

Other useful information

Selling shares

If you are selling shares you hold, you need to be aware whether they are CHESS sponsored with Westpac Share Trading or held with the share registry as an issuer sponsored holding. If your shares are sponsored with Westpac Share Trading you can view them in My Account > Holdings and Accounts under the CHESS heading.

If they do not appear on your portfolio, they may be issuer sponsored and therefore require a shareholder reference number (SRN) to proceed with the sell order. If you are unsure of what this number is, please refer to the holding statement or a recent dividend statement. Please note the sale of issuer sponsored shares will attract a $15 fee in addition to the brokerage rate. Alternatively you may transfer your issuer sponsored shares to a CHESS sponsored holding with Westpac Share Trading prior to placing your sell order.

If your shares are held with another broker, you can transfer your shares over to Westpac Share Trading by completing a broker-to-broker request.

Trading trade execute execution trades

CHESS sponsored shares are shares registered with a broker such as Westpac Share Trading and are linked to a Holder Identification Number (HIN), which generally starts with an ‘X’.

Issuer Sponsored shares are managed and held by the company’s share registry. These shares are then allocated a Shareholder Reference Number (SRN) which generally starts with an ‘I’.

Trading execute execution trades purchase Our order handling system uses a series of automated filters. Orders that pass all of these filters are sent straight to the market with no human intervention. As a client, you have access to Straight Through Processing (STP) when you place orders for listed financial products online or when you call us. Orders that do not pass all of the filters are reviewed by us and subsequently placed on the market or rejected.

Trading price limit limits market expire expiry execute execution trades

Limit Orders

A limit order is an instruction to place a limit on either the highest price you are willing to pay, or the lowest price you will accept. We will only execute an order at your chosen price or better. A limit order can be placed when the market is closed, and it will be queued, ready for processing when the market opens.

When you select the value of the security you wish to buy or sell, you are required to nominate a price limit as we cannot accept ‘At Market’ orders with a value selected.

Market Orders

A market order is an instruction to buy or sell shares at the best available market price, during market hours. You cannot select a dollar value for a market order, this means you can only enter the quantity of units you wish to buy or sell.

If your instruction is to buy, we will aim to buy the shares the lowest available price and if your order is to sell, we will aim to sell your shares at the highest available price.

Share prices can fluctuate from one second to the next, so there is no guarantee that the quoted price will be achieved.

Why was my order only partially filled when I placed this trade At Market?

If there is insufficient volume at the prevailing price, your order will become an ‘at market to limit order’, where the balance of the outstanding order will remain in the market until the price the previous units executed at is reached, the order is amended or the order expires.

By placing a trade at market value, we will execute it at the best available price at the time the order was placed, however we do not chase the market to execute the entirety of your order should the price fall (for a seller) or price rise (for a buyer) above what that best price was when we partially executed your trade.It’s not guaranteed that the quoted price will be achieved, as the price when submitted may be different from the current market.

‘At Market’ orders can only be placed during market hours.

Good for Day

A ‘Good for Day’ order is valid only for the trading day on which it is placed and expires at the end of the day, regardless of whether or not it has partially executed.

This method can be used if you prefer to reconsider an order that is not executed on the day it was placed.

Trading price limit market expire expiry execute execution trades

If your order expires and was not fulfilled, and you still wish to place the trade, you must place a new order. The impact of this action is that you will lose priority in the market and there may be orders ahead of you in the market at the same price.

Trading price limit market expire expiry execute execution trades

Settlement is the process of exchanging money between the buyer and seller. This occurs 2 (two) business days (T+2) after your order is partially or fully executed. For example, if your order executes on Monday, funds will be directly debited or credited on Wednesday and will clear overnight, provided there are no ASX non-settlement days.

Contra is an exception to the T+2 rule. Contra is the offset of your buys and sells where we debit or credit the difference. See below for further information.

How do I pay for buy trades?

We will automatically debit your nominated bank account 2 (two) business days after your trade. Make sure you have sufficient funds ready and available by 8am that day.

Failure to meet settlement on time will result in a Fail Fee per failed contract. We reserve the right to sell some or all of your current holdings to make up the difference, should you be unable to settle the outstanding amount.

How do I receive funds for shares sold?

Proceeds will be automatically credited into your nominated bank account 2 (two) business days after the trade executes. Please keep in mind it may take another business day for the funds to clear and be accessible.

How do I know which settlement account I have nominated?

To find your nominated settlement account, navigate to My Profile > Holdings & Accounts > Account Details

If you select BPAY® as your preferred method of payment, BPAY® payments must be received by us, at least one day prior to the settlement date.

Please note that some banks BPAY® processing times vary and your payment may not be received by us in time for settlement. If payment is not received by the settlement date shown on your confirmation, late settlement fees will apply. Check with your Financial Institution for BPAY® cut off times. If paying from a Westpac account, the BPAY® transaction should be completed by 2pm for receipt the following business day.

Your BPAY® details can be found by navigating to My Account > Holdings & Accounts > Account Details. Our biller code is 49122.

Trades Offset Pay Payment Options

The offsetting of buy and sell trades is often referred to as 'contra'. Westpac Share Trading may offset buy and sell trades over different days of the settlement period. This generally makes it easier for you to manage your funds required to settle buy and sell trades. Application of our contra policy is dependent on your chosen method of payment.

Trading outstanding trades

Can I track my open orders?

Yes. Navigate to the ‘Trading’ tab in the top menu, select ‘Shares Orders’ then ‘Manage Orders’. You can view Outstanding, Cancelled and Executed orders.

How can I Amend/Cancel my order?

At any time you can review, amend and cancel any of your open orders. Open orders are orders currently in the market that are unfilled or partially filled. If you cannot locate an open order to amend or cancel, your order may already have been executed in which case you will not be able to make any changes and you will need to ensure that you have sufficient funds or shares, as relevant, to settle the order. Amending a partially executed order will only apply to those units still outstanding.

  1. Navigate to Trading > Share Orders > Manage Orders from the top navigation menu
  2. Select Outstanding Orders from the View dropdown list and click Display
  3. Select Action on the right hand side and select Amend or Cancel
  4. Once finished, select Proceed, review the changes and then click Amend Order/Cancel Order

How long will my order stay open for?

An ‘At Limit’ or ‘At Market’ order can remain open for up to 21 days or until it’s filled or cancelled. You’ll need to specify a date when placing your order. An order may be partially filled over a number of days within this period. If this occurs, a separate confirmation will be issued for each part of the order filled. If the order is unfilled after this period, it’ll be cancelled automatically at market close on the expiry date.

trading trades

At any time you can review, amend and cancel any of your open orders. Open orders are orders currently in the market that are unfilled or partially filled. If you cannot locate an open order to amend or cancel, your order may already have been executed in which case you will not be able to make any changes and you will need to ensure that you have sufficient funds or shares, as relevant, to settle the order. Amending a partially executed order will only apply to those units still outstanding.

  1. Navigate to Trading > Share Orders > Manage Orders from the top navigation menu
  2. Select Outstanding Orders from the View dropdown list and click Display
  3. Select Action on the right hand side and select Amend or Cancel
  4. Once finished, select Proceed, review the changes and then click Amend Order/Cancel Order

Trading expire execute execution trades

An ‘At Limit’ or ‘At Market’ order can remain open for up to 21 days or until it’s filled or cancelled. You’ll need to specify a date when placing your order. An order may be partially filled over a number of days within this period. If this occurs, a separate confirmation will be issued for each part of the order filled. If the order is unfilled after this period, it’ll be cancelled automatically at market close on the expiry date.

Trading stop-loss execute execution trades

With a Conditional Order you can keep your investment strategy on track, even when you are not watching the market. Conditional Orders allow you to set specific conditions to buy or sell shares at a certain price. If a share reaches the set price in the market we'll place your order without you having to contact us. There is no cost* to place a conditional order.

* Please note brokerage still applies where an order is executed.

Trading execute execution trades

Yes, you are able to trade renounceable rights through our online platform with the relevant online brokerage rates applied. To place a trade for renounceable rights you will need to navigate to Trading > Share Orders > Place Order, or view our step by step guide. Please note that the online functionality is not currently available for accounts trading through a margin loan, so if you wish to place a rights trade through a margin loan, you will need to contact us on 13 13 31 to place the order over the phone.

If you purchase rights, the contract note we send you will request payment of the cost of the rights purchased together with the application money. If you don’t intend to exercise your rights you must advise us before the settlement day. If you elect to not exercise your rights and have paid us the application money, you must advise us at least five business days prior to expiry and we’ll reimburse your linked account with the amount paid. If you fail to advise us, we will proceed to exercise your rights and you will be issued with the relevant securities. We can only exercise your rights where you have provided us with sufficient funds.

trades

All purchase orders must result in a purchase value of at least $500, excluding brokerage and GST unless you have a registered holding in the security with us. There is no minimum limit for sales.

trades Restrictions exceed execute execution

What are my trading limits?

Your trading limit is calculated through the following components. These are then added together to give you a total available for trading balance. Any open BUY orders or unsettled contracts will be deducted from your trading limit.

  • Settlement account – A default limit of $10,000 is automatically provided with any standard direct debit/credit settlement bank account or BPAY® settlement method
    Or
    The balance available in your nominated Cash Investment Account (CIA)
  • Trading account balance – Any available cash balance transferred via BPAY® that is directly held in the trading account.
  • Collateral balance – Your collateral balance is calculated as 100% of the market value of your CHESS sponsored holdings included in the S&P/ASX200 index + 50% of the market value of your stocks outside the S&P/ ASX200 index

Example:

  • Your portfolio is valued at $15,000, there are no open orders.
  • Default Trading Limit: $10,000
  • Collateral: $15,000
  • Trading Limit: $25,000
  • Your portfolio is valued at $15,000 and you have one open buy order for XYZ for $5,000
  • Default Trading Limit: $10,000
  • Collateral: $15,000
  • BUY XYZ: - $5,000
  • Trading Limit: $20,000

Can I increase my trading limit?

There are a number of ways you can trade above your current limit:

  • Cash Investment Account (CIA) – This allows your per trade limit to be based on the balance of your CIA instead of the default trading limit. If you wish to increase your trading limit and do not have a CIA, you can apply online for free, and link it to your trading account. To sign up, navigate to Products and Services > Cash and Lending.
  • BPAY® – You can BPAY® funds directly into your trading account. Your BPAY® details can be found under My Account > Holdings & Accounts > Account details. Please note that BPAY® payments can take 24-48 hours to be received.
  • Collateral balance – Trade using your holdings as collateral. This is specific to each account and you are still required to settle the full amount owing for your order on the settlement date.

Please note that we reserve the right to review, reduce or remove your trading limits at any time.

Trading trade execute execution purchase

Yes. ‘At Limit’ orders with order duration greater than ‘Good for Day’ can be placed through our website at any time or by phone between 8am and 7pm Sydney time, weekdays. ‘At Market’ orders can only be placed during market hours.

Trading loan execute execution trades

You may trade using your margin lending account by opening a Westpac Share Trading Account and completing the appropriate margin lending sections on the application form. We will send confirmations post trade to your margin lender. The margin lender will then use the confirmed margin loan to settle your trade (subject to sufficient funds being available) If you have an external margin lending account, all order instructions must be placed via the telephone on 13 13 31, and non-integrated margin lending brokerage rates will apply.

If you link a Westpac Online Investment Loan or a BT Margin Loan to a Westpac Share Trading Account, you can trade online and will qualify for the internet brokerage rates on your margin lending trades.

Please note that there is a 48 to 72 hour time period to link your Westpac Share Trading Account to a Margin Lending Account. During this time you may not be able to trade.

Trading execute execution trades

New and amended orders will be checked to ensure they comply with the market requirements with regard to the Bid-Offer Spread. If an order is placed that does not meet the requirements it will be referred to a Designated Trading Representative (DTR) to check. If that DTR considers that the new order or amendment will cause the market in that particular security to be adversely affected they will reject the order. Examples where an order may be referred are;

  1. Where the price placed for a Buy order is greater than the current market bid; or
  2. Where the price placed for a Sell order is less than the current market offer with reference to the following measures:
    • A fixed percentage;
    • A fixed dollar amount; and
    • A maximum number of price steps for securities within different price ranges.

Trading Cancel Deleted trades

There are a number of reasons your order may be purged or cancelled from the market.
A couple of examples of when this will occur:

  • ASX market rules and regulations ensuring orders placed are maintained to protect against market manipulation.
  • If stocks have turned ex-dividend/ex-entitlement (eg. A cum-dividend share goes ex-dividend).
  • If the market has moved and orders are now too far from the current bid or offer.
  • If your order has expired before execution (Note: There is a default 21 day expiry on orders, unless ‘Good for Day’ selected).

Trading Trades Confirmation Electronic E-Statement Email Post

Navigate to My Account > My Portfolio > Holdings & Accounts and select the ‘Account Details’ tab. Here you can set your account to receive confirmations by email or post. Please note that only the primary account holder may select post. You cannot receive confirmations by both email and post. If you have multiple accounts, you will need to change this for each account you wish to change the confirmation delivery method.

Trading executed execution trades

Confirmations are sent either at the time market closes should your order be partially executed for that day or within 20 minutes after a trade has fully executed. If your trade executes over a series of days, you may receive a number of confirmations for this one order.

Example:

A trade for 1,000 units of XYZ on Monday. On that same day, only 300 units executed, with the remaining 700 units executing on Tuesday. In this case you will then receive two separate confirmations and the settlement day will be in 2 parts.

For the 300 units that executed on the Monday, you will receive one contract note at the close of market, with that trade settling on the Wednesday (T+2).

For the remaining 700 Unit, once the trade fully executed on Tuesday, you would receive a second contract note within 20 minutes after the order had executed. This will then settle on the Thursday.

You will not get charged additional brokerage should the same order execute over a number of days.

Dividend Direction Service

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Our Dividend Direction Service* allows you to have dividends on securities you hold credited directly to your linked Westpac Cash Investment Account instead of waiting for a cheque in the mail.

* Service is only available to Westpac Share Trading accounts that are CHESS sponsored and have a linked Westpac Cash Investment Account.

Dividend Payments

  1. Login to the Westpac Share Trading website.
  2. Select ‘My Portfolio’ then ‘Holdings & Accounts’ from the top hand side navigation, then select the ‘Account Details’ tab, tick ‘no’ to Receive Dividend Payments Electronically.
  3. Click on the ‘Save’ button.
  4. You will see ‘pending update’ status, indicating that our systems are being updated. The update can take up to 48 hours.
  5. You will need to contact the relevant share registry to arrange a new payment method if you no longer wish to direct credit your dividends from the shares that you hold on your CHESS sponsored Westpac Share Trading Account into your Westpac Cash Investment Account.

Research

A list of upcoming dividends can be viewed within the Tools page. To access the page navigate to Quotes & Research > Tools.

On the Tools page:

  1. Select the Upcoming Dividends tab
  2. View stocks with upcoming ex dividend dates and stocks waiting to be paid.

Unpaid_Upcoming_Dividends

Dividend Direction

If you transfer individual holdings and you have opted into the Dividend Direction Service, once your holdings are transferred onto your CHESS Sponsored Westpac Share Trading account we automatically send your bank account details to the share registries for these holdings.

If you transfer your Holder Identification Number (HIN) to another broker, the eligible share registries will still have the details of your Westpac Cash Investment Account. You will need to contact the share registries directly to change this, or consult your other broker.

If you transfer holdings off your HIN with Westpac Share Trading, and onto another HIN you will receive paperwork from the share registries to setup new arrangements. Please consult your other broker if you have any queries on this.

Research

The Research Charting Tool can be accessed by navigating to Quotes & Research > Research.

The Research Platform is split into key sections to help you access the information you are after quickly and easily.

Market section – for a snapshot of intra-day market updates.

Sector analysis – to view sector performance.

Company information – to drill down further into company performance including financials, news and charting.

Toolbox – for a range of research tools such as Stock Screener, Company Comparison and Corporate Calendar.

Charts

Take advantage of our improved chart overlays, additional technical and fundamental data points and Smart Text which will help interpret what the data is trying to convey via our Research Platform.

The Research Charting Tool can be accessed by navigating to Quotes & Research > Tools.

Or on the Research page, click on the Toolbox and select Interactive Charting.

Toolbox_interactive_charting

Alternatively, to research a stock of interest:

  1. Click on the Security code search bar and enter the security name or code to obtain a summary of the security.
  2. From the tabs along the top select ChartingTab
  3. You can select pre-defined charting settings or create and save your own.

Research

There are a range of stock recommendations available on our Research page.

Click on the security code search bar and enter the name or code of the security you would like to view recommendations for.

From the tabs along the top select News, Research & Recommendations. This will show you the current recommendations from Morningstar based on different methodologies.

Here, you can download the most recent recommendation reports covering a snapshot of the company and the analyst notes.

To view recommendations across a range of companies filtered by provider, market capitalisation and sector:

  1. Click on Quotes and Research > Trading Ideas in the top navigation.
  2. On the left hand side of the page you will find ‘Recommendation Changes’ and on the right-hand side you will find 'Current Recommendations'.
  3. To view all recommendations, click on the View all Recommendations link, directly below the above mentioned modules.

Research

We know that staying on top of company announcements may be important to you. By navigating to Quotes & Research > Research, you can view company announcements in a couple ways:

To access announcements for all stocks:

  1. Click on the Toolbox and select Company Announcements
    Toolbox_comp_announcements
  2. From here you can customise your announcement results by searching for a particular company, choosing which announcements to view or by date.
  3. Click the hyperlink description name to view the full announcement.
    All announcements that are Market Sensitive will display the following icon

To view announcements for a particular company:

  1. Click on the security search bar and enter the name or code of the security.
  2. Select the Announcements tab to review the company’s announcement over timeframes from one day to 10 years.
    Tab_news
  3. It is presented in a chart format to allow you to view the security price at the time of the announcement.
    Tab_news

Research

A stock screener is a tool which allows investors to filter stocks based on different metrics. You can view stocks that match your strategy goals using our predefined screener based on Growth, Value, Yield, and Momentum. Alternatively you can use our customise screener to find stocks that meet your specific criteria. Some examples of metrics which you can filter stocks by include Sector, Market Cap, Dividend Yield (%), Franking, EPS Growth and Price-Earnings Ratio (P/E).

The stock screener tool can be accessed on the research section of the website by navigating to Quotes & Research > Research.

On the main Research page, click on the Toolbox, select Stock Screener and choose your criteria.

Toolbox_stock_screener

Research

Yes. Interactive Charting can be used on our Research Platform which can be accessed by navigating to Quotes & Research > Research.

Toolbox_interactive_charting

Click on the Toolbox, select Interactive Charting and click on Select Other Comparisons.

This option will give you the ability to compare your stock of interest against Australian Indices, International Indices, Sectors, Commodities or Currencies.

Toolbox_interactive_charting_detail

Research

A Performance Heat Map is a visual representation of the performance of underlying instruments in a macro level view. It helps easily identify positive and negative performance by the use of colours, green being outperforming and red being underperforming.

Heat Map views are available at:

A Market Level – Breaking down performance of sectors, equity indices or commodities.

A Sector Level – Breaking down performance of the stocks which are in the selected sector, with the ability to search large, mid or small cap.

Performance_heat_map

Performance_heat_map

A Heat Map can be viewed on the Research Platform which can be accessed via the Quotes & Research page.

Compare research

Yes. You can compare a company of interest alongside others in the industry within the Research page of the website. To access the Research page navigate to Quotes & Research > Research.

Once on the page, click on the Toolbox icon and select Company Comparison.

Toolbox_comp_comparison

Proceed by adding companies by name or code, to include them to the comparison.

You can compare the selected companies by a range of different views including Quote, Performance or Valuation.

Research

For a company of interest you can see company forecasts and financial information within the Research page of the website. To access the Research page navigate to Quotes & Research > Research.

To find company forecasts and financials:

  1. Click on the security search bar and enter the name or code of the security.
  2. From the tabs along the top select Financials or Forecasts &Trends

    Tab_news

Research

Performance of different sectors can be located in the Research section of the website. To access the research section navigate to Quotes & Research > Research > Sectors.

Use the tabs to view the different sectors including heat maps, peer analysis, relevant articles and announcements.

Tab_Sector_analysis_detail

Research

A list of upcoming IPOs can be viewed within the Trading Ideas page of the website. To access the page navigate to Quotes & Research > Trading Ideas. On the Trading Ideas page scroll down to Upcoming IPOs on the right hand side of the screen.

EOFY Statements

EOFY

Once the End of Financial Year statements are made available, you can download these by logging into your Westpac Share Trading account and navigating to My Account > My Portfolio > Statements.

My Account

I2C

If you are already CHESS sponsored with Westpac Share Trading, there are two methods for transferring issuer sponsored shares held with the share registry into your Westpac Share Trading Account.

Issuer to Chess Transfer

You can submit a transfer request online via My Account > Holdings & Accounts> Transfers. Please select the ‘Transfers’ tab on this page and complete the online form.

Alternatively, you can complete a Share Transfer form for accounts in exactly the same name.

There are no transfer fees associated with the Issuer to Chess transfers.

Please note: The shares you wish to transfer must have identical registration details to your Westpac trading account. The name and address with the registry need to match exactly with your existing Westpac Share Trading account. For example, we would be unable to accept a transfer where the share registry has ‘John T Smith’ recorded, and your Westpac trading account has ‘John Smith’. Please ensure you update any mismatch of information with the share registry prior to completing the transfer.

Off Market Transfer Form for Issuer to Chess Transaction

Should your details not match with the registry and you do not wish to submit any changes, you would need to complete a Share Transfer form for accounts in a different name or to another party. This is discussed further below in ‘How do I transfer stock from one name to another name?

Alternatively, you can navigate to Contact & Support > Forms > Download Forms and locate ‘Share transfers to accounts in the same name’ or ‘Share transfers to accounts in a different name or another party’.

Account B2B

To transfer shares that are CHESS sponsored with another broker to your Westpac Share Trading Account you need to complete a Share Transfer form for accounts in exactly the same name.

Please note: The shares you wish to transfer must have identical registration details to your Westpac trading account. The name and address with the other broker need to match exactly with your existing Westpac Share Trading account. For example, we would be unable to accept a transfer from another broker where the address is different to what is listed on your account with Westpac. Pleas ensure you update any mismatch of information with the broker prior to completing the transfer.

Alternatively, you can navigate to Contact & Support > Forms > Download Forms and locate ‘Share transfers to accounts in the same name’.

Nominate whether you would like to transfer your Holder Identification Number (HIN) and all your shares, or only some of your shares to
Westpac Share Trading then sign the ‘Declaration & Signature/s’ section at the bottom of the form. Once completed, please return using either of the below options:

Scan and email: securities@westpac.com.au

Post:
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Account

To transfer beneficial ownership of shares from one party to another, for example, a transfer from MR JOHN SMITH to MRS JANE SMITH, without buying and selling on the market, you would need to complete a Share Transfer form for accounts in a different name or to another party.

Alternatively, you can navigate to Contact & Support > Forms > Download Forms and locate ‘Share transfers to accounts in a different name or another party’.

Account

Your Holder Identification Number (HIN) is specific to you and identifies your share trading account on the ASX. Your HIN is viewable online by selecting ‘Account Snapshot’ in the drop down underneath the log out button.

Account Snapshot

Change Payment Options Direct Debit Settlement Payments

In order to update the settlement details on your trading account, we require you to complete a Change of Payment Options and Direct Debit/Credit Request form. A copy is available to download from Contact & Support > Forms & Brochures.

Once completed, please return using either of the below options:

Scan and email: maintenance@onlineinvesting.westpac.com.au.

Post:
Westpac Securities
Reply Paid 85157
AUSTRALIA SQUARE NSW 1214

To update your personal address details online, please follow instructions below. If you wish to update your company details or CHESS registration you may also need to complete a Change of Address / Contact Details form.

Online:

  1. Click on My Account located at the top of the home page.
  2. From the drop down menu, under the sub-menu My Profile click Personal Details.
  3. Scroll down the page until you reach the Addresses box, once there you are able to click Edit and change your address ensuring you click Save once updated.

Form:

In order to update your address details on a company/trust trading account or CHESS registered address, we require you to complete a Change of Address / Contact Details form. A copy is available from the Contact & Support > Forms & Brochures: Administrative Forms.

Once completed, please return using either of the below options:

Scan and email: maintenance@onlineinvesting.westpac.com.au

Post:
Westpac Securities
Reply Paid 85157
AUSTRALIA SQUARE NSW 1214

Authority Added

Yes. You can authorise another person to operate on your account by electing that person via an Authority to Trade form, you can get this form online by navigating to Contact and Support > Forms and Brochures: Administrative Forms. The Trading Authority will receive a separate Username and Password to access your account.

Trader Pro technical

Technical

You can log into Trader Pro from any PC that has an internet connection and the required operating standards and browser settings. Trader Pro is not assessable via Mac, however you are able to access Trader Pro if you enable Windows and Mac applications to run side-by-side by using compatible virtualisation software. One example of this is ‘Bootcamp’.

Please note that you can only login to Trader Pro from one machine at a time.

To run Trader Pro, you will need:

  • A Pentium3 500MZH class machine with a minimum of 256MB RAM.
  • A network connection quality of a 56k modem or above – broadband is highly recommended.
  • Internet Explorer 6.0 or above, or Mozilla/Firefox.
  • Your browser needs to be Java enabled, with Sun Java 1.5.0_06 or above installed. You can download the most recent version from www.java.com
  • A colour monitor of at least 15”, with resolution great than 1024 X 768. We recommend a 17” colour monitor.
  • To run the Excel Add-in (DDE), you will need Microsoft Office Excel 2003 or later version.

For further assistance please call us on 13 13 31 or email: securities@westpac.com.au.

Rewards

rewards points altitude

If you trade regularly you may be eligible for a full rebate of each monthly subscription fee paid as follows:

  1. Advanced Package – includes independent research from Morningstar. News services from Lexis Nexus, Ralph Wragg and Thomson Reuters. Morningstar Premium Research gives you access to buy, sell or hold recommendations on the ASX 300 and portfolio modelling tools.

    You are eligible for a full rebate of the monthly subscription fee when you either trade twice or spend $50 on brokerage in the same calendar month.

  2. Trader Pro platform – an enhanced trading platform for active traders (webIRESS).

    You are eligible for a full rebate of the monthly subscription fee on both the Trader Pro and Professional Package when you either execute 15 trades, or spend $350 on brokerage in the same calendar month.

  3. Professional Package – all the features of the Advanced Package and the Trader Pro platform.

    You are eligible for a full rebate of the monthly subscription fee on both the Trader Pro and Professional Package when you either execute 15 trades, or spend $350 on brokerage in the same calendar month.

rewards points altitude

You are able to keep track of your trades for rebates by clicking on Account > Alerts and Subscriptions > Rebates.

This will provide you with how many remaining trades are needed to ensure you are eligible for the rebate.

Tab_news

Find more information about what’s included in our News and Research packages.

rewards points altitude

In addition to the interest rate paid on your Westpac Cash Investment Account, a bonus variable Interest rate (currently 0.50% pa) is paid subject to eligibility.

In order to be eligible to receive Bonus Interest, you must settle 3 or more ASX Trades via your linked Westpac Share Trading account within one calendar month. The Bonus Interest will apply in addition to the interest that would otherwise apply to your account. Please note settlement for ASX Trades may take up to 2 business days after trade execution.

Bonus Interest will be paid on balances in your account on and after the last business day of the previous month, up to and including the second last business day of the current month.

Bonus Interest will be paid on balances of $5million or less.

‘ASX Trades’ means trades in Australian shares, options, warrants, Exchange Traded Funds (ETF) and Exchange Traded Commodities (ETC). International Equity trades are excluded.

Financial Difficulty

Hardship Settlement Financial Difficulty Payment

Sometimes unexpected events can occur in life which can leave you needing support to get financially back on track. Our Customer Service team may be able to help customers who are experiencing financial difficulty by:

  • applying concessions to fees and charges; and/or
  • working with you to develop a payment plan.

Our financial assistance process

  1. If you’re experiencing financial difficulty, please contact us. You will be assigned adedicated case manager, who will speak with you about your situation and may ask you to providedocuments such as payslips, bank statements and medical certificates.
  2. We will review all information available, and get in touch withyoutodiscussnext steps.
  3. At this point, if you choose to apply for financial assistance,wewillask youto submit an application which we will review and either accept or decline.
  4. If accepted, we will work with you to develop a tailoredfinancialassistanceplan. If your application for financial assistance is declined, we will let you know ourreasonsinwriting.

If you prefer, we can also work with a representative nominated by you, such as a financial counsellor. Please provide us with their details at any stage of the process.

If you have already applied for financial assistance with us and you are not satisfied with the response, you have the right to lodge a complaint. Please visit our Complaint Resolution page for more information.

Your financial assistance plan

This tailored plan of action will:

  • provide details of the new arrangement
  • highlight any necessary repayments
  • explain when the new arrangement will end, and advise next steps.

We’re here to help

For more information or to apply for financial assistance, please contact us.

For more information or support on financial difficulty please visit Westpac Assist.

You may also find these external resources helpful: