Changes to SMS services for Singaporean mobile numbers effective 1 August 2023

From 1 August 2023, Westpac Share Trading customers with a Singaporean mobile number (+65 country code) linked to their share trading account will no longer receive SMS messages from Westpac Share Trading. This change is in accordance with the Singaporean Info-communications Media Development Authority (ICMDA) Act, which mandates that non-registered senders of SMS to Singaporean phone numbers will be classified as spam and blocked. Westpac Share Trading is not a registered sender.

This will impact clients using the following online services:

Online Service Impact
Making changes to your client profile online, such as address or contact details (phone numbers and email address). Changes may continue to be made online however you may only receive a confirmation via email.
Forgotten password resets for your account. No longer available online. Refer to section ‘What should I do if I have a Singaporean mobile number linked?’ for more details.
Trading Code SMS authentication codes for order placement (if opted-in) No longer available. Clients currently opted-in will be opted-out of this service from 1 August 2023. Refer to section ‘What should I do if I have a Singaporean mobile number linked?’ for more details.
T+1 Settlement SMS notifications if you have a CIA linked. No longer available. Clients currently opted-in will be opted-out of this service from 1 August 2023. Refer to section ‘What should I do if I have a Singaporean mobile number linked?’ for more details.
Conditional Orders SMS notifications if opted-in. You can continue to place conditional orders however you may only receive email confirmations.

What should I do if I have a Singaporean mobile number linked?

  1. Update your phone number to a non-Singaporean mobile number if you have one. That is, one that does not begin with ‘+65’. This will allow you to continue accessing all the above services online, from 1 August.

    To update your mobile number, call us or go to My Account > My Profile > Personal Details.

  2. If you don’t have an alternative non-Singaporean mobile number to update, you will be unable to receive the SMS associated with the above services from 1 August 2023. You can continue to receive email communications for these services where offered. If you have forgotten your password you will be required to call us to reset your password.

We understand that this change may cause some inconvenience, and we apologise for any disruption this may cause to your trading experience.

Please contact us if you have any questions or require assistance with the above requests.

Published: 01 August 2023

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